My daughter, an active-duty service member stationed in Monterey, brought her 2019 Honda Civic to Pacific Motor Service for a no‑start issue. The battery price was fair, but the labor and diagnostic charges were not. She was billed a flat $245 diagnostic fee for a simple battery / no‑start problem, the kind of test most auto‑parts stores perform for free. On top of that, she was charged additional labor for the battery replacement, bringing the total labor cost to over $300 (Total cost ~$500 for a car battery!) and for a job that takes 10–20 minutes. Having been a business owner, I understand "mark-up" is required to pay for salaries and overhead... no problem. But $245 for maybe a $50 test fee? Excessive IMHO. The inspection report also listed several items as “recommended” (cabin air filter, brake fluid, transmission fluid). These items had all been serviced within the last month! The service advisor later confirmed these recommendations were not based on actual inspection, but simply auto‑generated by mileage. CLASSIC “Up-sale” in my opinion. An honest / good mechanic would actually LOOK before recommending! As I understand it, service members on base cannot perform their own vehicle maintenance, which makes them especially vulnerable to inflated diagnostic fees and generic upselling. I strongly encourage military families and out‑of‑state customers to verify recent maintenance and ask detailed questions BEFORE authorizing work. The battery replacement itself was correct — but the billing practices were disappointing, and I cannot recommend this shop based on our experience. Caveat Emptor!!!

I needed emergency car service for my oil pressure sensor. Erica and Beatrice at the front desk provided excellent service, answering all my questions and my car was fixed and ready to go earlier than I expected.

I had a fantastic experience at Pacific Motor Service. Beatriz is an outstanding manager. She is articulate, knowledgeable, and has exceptional communication and customer service skills. This was my first visit since my regular mechanic has been booked several weeks out, and I’m glad I gave Pacific Garage a try. I came in for an oil change, and the team took the time to explain upcoming maintenance recommendations and what I should keep an eye on in the future. I never felt pressured—just well informed. It’s refreshing to find an honest, professional shop that values its customers. I highly recommend Pacific Garage and will definitely be returning.

Beatrice was warm and made me feel like I’m in good hands. This was my first visit and I will come back next time I need a service.

Had great experience servicing our Tesla. Erica was fantastic helping us. She was very knowledgeable and warm. Technicians were skillful and thorough. The whole experience could not better. Many thanks.

Every experience with Pacific Motor Service is exceptional. Professional, courteous, on time and a great price!

Beatrice is fantastic and a pure joy to work with. It is so refreshing to speak with a live person, please do not change that!

Big fan here! The folks out front are considerate, knowledgeable and happy. They are always able to accommodate me with my scheduling, sometimes squeezing me in at the last minute. Their pricing has been consistently competitively less expensive than other shops I've used. They are prompt in contacting me when my car is ready and checking out is quick. Print outs of work done and recommendations for future safety are always informative and appreciated.

Professionalism Is where I want to start, The communication is amazing I highly recommend taking your car to this place because they care a lot about satisfaction and getting it done correctly. Shout out to KYLE for his in communication with the issues that I’ve had with my car.