It was easy to make an appointment and the shop was ready for me when I arrived on time. I did not need the shuttle service as I live in the neighborhood. Communication was great throughout from the initial discussion on what I was looking for and what they could do in what amount of time. I and time constraints and the estimated time when my car would be ready was exactly as I was told. The cost was also given to me upfront with no surprises. Overall, for scheduled car maintenance, it was a pleasant experience.

Always a good time with excellent customer service. I appreciate the speed at which they get repairs done and the waiting area is incredibly comfortable.

Big Mike builds. He knows his stuff for sure.

Knowable about my Mini, very helpful. I’m pleased with their service

While visiting my sister in-law in Monterey, my car started jerking and would not drive. The tow truck driver took my car to Pacific Motor. He said they were very good. Indeed they were. After running diagnostic tests they identified my radiator had cracked. I drive an Infiniti FX 35. The car is 14 yrs old and in good condition. The front office staff, Beatrice and Rory, provided outstanding professional customers care. They shared information about where to dine and shop nearby, as I had to walk. The office was clean, stocked with books, and they provided me water. The technical automotive staff fixed my car within eight hours. This was amazing. Most repair shops could not come close to obtaining parts and completing repairs so efficiently. With complete confidence I drove my car back to San Jose. If I am in the Monterey area again, I will schedule time for them to service my car as prodigious customer and car care are hard to find.

Friendley and helpful. Good place to take your car.

skip the dealer service department. These guys are just as good and less expensive.

We take both our Mini Coopers here. We've always had a great experience. They are very professional and friendly. We trust them and would highly recommend the shop.

Kyle and his crew at Pacific Motor Works are fantastic! Quick, efficient and totally transparent about costs. Forget the dealership- these guys have my biz- forever customer !