Monterey and Pacific Grove Auto Repair

4119 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4

I only do 4 stars because there has to be so flaws in something, Right! All in all I am very pleased with everything.

Well, thank you for the review. It does sting a little bit getting a deduction for an unidentifiable deficiency. We'll try better next time...I guess...I am glad you were very pleased with everything though.

- Pacific Grove
5

This may have been one of the nicest, most productive, and honest shops I have ever taken my truck to. My transmission broke and they had me in the very next day to diagnose and begin to fix the issue. Rory and Beatrice might also be the nicest humans you will ever meet. I ended having all sorts of issues and my time line kept getting extended but to no fault of the shop itself. They accommodated me in any way they possibly could and even threw me a bone on some cost of parts and labor because of circumstances. I highly highly recommend taking your vehicle here to Pacific Motor Service for exceptional work and honest professional staff. 5 stars all around!

Thank you for the phenomenal review Mitchell! Rory and Beatrice are truly magnificent and do a great job helping people set their expectations. Nobody enjoys breaking down while on vacation and the repair did take longer than initially expected due to some supply line/vendor issues, but hopefully the rental car Rory got for you helped to alleviate the inconvenience. Good luck and we hope never to have to see you again, if you know what I mean.

- Monterey
5

Thank you for your 5-star rating, Marian! We're delighted to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon!

- Pacific Grove
5

First class service. Thanks for fixing the brakes on my X5. Better than ever👏

Thank you for taking the time to leave us a review Justin. We appreciate your choosing Pacific Motor Service for your BMW's service.

- Monterey
5

Excellent service all around. Had to stop while far from home on a road trip. Luckily our car's issue turned out to be minor (caused by the dealership the week prior) so we were on our way in just over 2 hours. If we lived anywhere near here this would be my auto shop for sure. Thank you so much to Kevin and the Pacific Motor Service team!

Thank you for the glowing review Christine! Yes, fortunately all we had to do is tighten some hardware on your suspension and turn you loose. Nice job noticing the noise and taking immediate action. THese things can get ugly if ignored!!

- Pacific Grove
5

Great service all around… refreshing to have such great customer service. I would recommend them to anyone in the area for sure.

Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our team. We pride ourselves on providing excellent customer service, and it's always a pleasure to know that our efforts are appreciated. We truly value your recommendation. Thank you again for choosing AV Solutions, Inc!

- Pacific Grove
5

Thank you Kenneth for giving us a 5-star rating. We are glad that you are satisfied with our service. Please let us know if there is anything else we can assist you with.

- Monterey
5

I recently took my vehicle for an oil change at Pacific Motor Service near the Sportscenter. I can say that I was impressed with the professionalism and customer service of the front desk team. I've only been there a few times and they treated me like lifelong customer. Communication was great.

Thank you for your fantastic review, Chris! We're delighted to hear that our team provided you with excellent customer service. It's our goal to make every visit memorable, and we're glad we accomplished that. If there's anything else we can do for you, please don't hesitate to reach out.

- Monterey
5

Absolutely the best 👌

THank you for your great review Lynda! We'll help you keep your lovely Jaguar happy and healthy!!

- Monterey
5

While I had to bring my car in twice to get a difficult air conditioner problem solved, both Kyle and Kevin went above and beyond to solve the problem under a very difficult schedule. I highly recommend Pacific Motor Service and would use them again without any hesitation.

Thank you for leaving us a great review John! I'm glad Kyle and Kevin were able to make you feel taken care of. We appreciate your patience you guys are very cool...:)

- Pacific Grove
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.