Thank you for coming to see us at Pacific Motor Service Mr. Pollard. You were a pleasure to work with and fortunately your beautiful Cayman didn't need any major surgery. We hope to see you when you are ready to service the Infinity and the Jeep! Don't forget to remind us to give you the AAA discount if you are a member.

We appreciate your 5 star review. Pacific Motor Service has been serving the Monterey Peninsula for nearly 75 years now and hopefully we will be servicing the people of Monterey, Carmel, Pacific Grove and Sea Side for many years to come! Keep in mind we are AAA approved and have a 3 year/36,000 mile warranty!!

Hi Ruth. I am glad you chose pacific Motor Service to service your Honda Accord! We do our very best to keep the public protected from Covid -19 by sanitizing each vehicle before and after service as well as our entire office every two hours!! Thank you for noticing.

Thank you for your review Katie! In the absence of a Mini dealership, we have become the de facto Mini experts on the Monterey Peninsula. I am so glad Rory and Kyle were able to exceed your expectations and get you back in the saddle!

Thank you for the review Bote. We appreciate your time. Pacific Motor Service has been in Monterey since 1947 and Pacific Grove since 2010. We love service the Monterey Peninsula. Keep in mind we are AAA approved, have a 3 year/36,000 mile warranty and service all domestic, European, Japanese and Korean makes and Models.

Thank you for mentioning Kyle's efforts. Kyle has been with us for almost five years now and has done a fantastic job!! We have a lot of experience with Ford Escapes and many other makes and models including Japanese and European. We are also a AAA approved shop and boast a 3 year/36,000 mile warranty on parts and labor. I am happy to hear that you have found a shop you can trust!!

Thank you for your review Vince! Please remember that we are AAA approved. Please don't hesitate to remind us to give your AAA discount! We enjoy working on your Ford F150, and you are so easy to get along with! See you next time.

Thank you for your review. Hopefully we were able to exceed all your expectation and fulfill all your car's needs. We hope to see you again.

Good afternoon Mr. Perez. I will fill in the blanks for our readers and give perspective in the areas you seem to be unwilling to be forthright and self-aware. When you called and asked if we could look at your car if you had it towed to us, we told you we could inspect it and diagnose the issue as soon as possible. It was 2:30 pm on Friday afternoon when you arrived and repeatedly demanded we look at you car immediately. We told you we would get someone on it as soon as they were able to free themselves from a job that was currently underway. While you were waiting, you were on the phone pacing back and forth at the entrance of our work area talking on the phone and blowing billowing clouds of vape from your vaping device into the work space of the technicians. Our Technician, the gentleman who was hurriedly completing his current task so he could look at your vehicle told you to get out of the work bay and blow your smoke somewhere else. Admittedly he might have been more polite, but as I understand it, you were very demanding and you were in an area that was not designated for you. Your expectations were unreasonable for the situation and your timing was unfortunate. We always make it a priority to treat every guest with world class service and prioritize them as well as possible. My concern with your review is that your reluctance to give an accurate account of the intent of our staff in misleading. Padilla does a nice job, but they are not comparable to the service and expertise we are able to provide our clientele. We are supremely professional and have a world class level of quality. Thank you very much! Sincerely, Jim Hayes General Manager

Thank you Peter. Arthur and Beatrice do a great job for us. I'm glad they were able to get the tire for your RV and get you back in action.