Testimonials - Page 101 - Pacific Motor Service Monterey

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Demetra Jamson

1/13/2021

Pacific Motor Service is fantastic. They are caring, talented and provide excellent service. Thank you so much for figuring out what was going on with my son's car. You never got tired of answering all my questions.

Hello Demetra, It is always our pleasure to answer all of your questions. We know it is difficult for the public to understand the intricacies and nuances of today's vehicles, so we encourage our clients to ask as many questions as they can think of. It gives us an opportunity to teach.

- Pacific Grove

Steve Pate3D (ElPared)

1/13/2021

The water pump in our truck broke while we were RVing over the holidays. We had to stay four extra days (we broke down on New Years Eve) but Pacific Motor Service had our truck tow-ready on Monday and we were back home Tuesday. They made a bad situation as easy and stress free as possible, and I’ll never forget them for it. One of their employees even gave us a ride closer to where our trailer was so it wouldn’t cost us an arm and a leg for an Uber! Great people and great service.

Thank you for your fantastic review Mr. Pate! We always do our very best to exceed the expectations of our clients. Whether they are long time repeat guests or traveling through the area, our priority is to make everyone feel valued and their time respected. I'm glad we could make a tough situation better! Hopefully your Cadillac Escalade is back on track and all is well. Remember our nationwide warranty incase anything goes wrong with the water pump in the next couple of years.

- Pacific Grove

Jason Peltier

1/12/2021

Your work efforts on my Jeep were fantastic. You are honest and thoughtful. Thanks for being here! Keep up the great work and keep the faith!

Thank you for your review and thank you for trusting us with your Jeep. We'll see you next time!

- Pacific Grove

Gregor & Diane Cailliet

1/12/2021

We always get good, honest service at Pacific Motors!

Hello Gregor and Diane, It's always a pleasure serving you and keeping your Subaru running in perpetuity! Thank you for the kind review and have a great day!

- Pacific Grove

Joe Amelio

1/12/2021

always honest and great to work with

Hello Joe, Thank you for bringing in the Mercedes. Its fun to work with you too. See you next time!

- Pacific Grove

Heather James

1/12/2021

Love the folks at PMS! They are very knowledgeable and super friendly!

Hi Heather. Thanks for coming in. We are glad that you are loving your new Toyota Highlander!! As you continue to maintain the systems on the vehicle (engine oil, transmission, cooling system, brakes and tires) you'll find that this vehicle will last you well into the 2030s! Have a great day.

- Monterey

Jane Erwin

1/12/2021

Quick, easy and friendly

Carolyn Kennedy

1/11/2021

Great service

Thank you for your review Carolyn. We really appreciate your business. As we are one of the few AAA approved shops in the area, please remember to take advantage of your AAA discount for service and repairs.

- Monterey

George Hodgin

12/18/2020

Outstanding work. This is the best, most thorough vehicle repair I've had done in this area and frankly anywhere in a long time. Excellent and timely communication, very thorough, professional and fairly priced. A+.

Good morning George, Thank you for your outstanding review! We do our very best to be completely thorough with our inspection process, to close all communication loops with each client, and of course, we must get the repair done correctly too. Thank you for noticing our effort!!

- Monterey

Jean Reynolds

12/17/2020

Its not easy to find an auto repair shop that can be trusted to do high-quality work. Pacific Motor Service has proven to be one that can! Wherever you go, the price will be high, but at least at Pacific Motor Service in Pacific Grove you can rest assured the work will be done with high standards and conscientiously. For several years now, they have shown me they possess the knowledge, ability, and desire to properly repair my vehicle. I genuinely appreciate the work they do! Additionally, Kevin and his staff make it a point to explain repair issues in a way most vehicle owners can clearly understand. You want solid customer service and high quality repair work for your vehicle, Pacific Motor Service in Pacific Grove is the place!

Thank you for your glowing review Jean!! I can't describe what it means to us to get this sort of feedback. We take pride of owning the entire process you so clearly spelled out. As we all know, prices are on the rise in every industry. What we try to do better than ever is add value through communication, customer service, our 3 year/36000 mile warranty and by being a company that is worthy of our clients' trust. We are here tp serve the community and will always do our very best!

- Pacific Grove

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