Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

As a military family it is always a challenge to find a reputable and trustworthy mechanic when you arrive in a new town. This facility came highly recommended by a colleague, and I am grateful for having been sent there. I called at lunch the day before Thanksgiving, knowing the holiday would likely cause a delay, but Kevin was able to get my car in for inspection, and provided a thorough and appropriate assessment before day's end. The work order clearly denoted my problem, the work required and line item costs. The work was done by the end of the next business day, and my car was returned in great shape, with obvious attention to detail. We will return for maintenance while here in the area, and will recommend the same to others.

5

All good but, the total on the exhaust pipe was substantially higher then the original quote

5

Honest and friendly. Pacific Motor Service have been my 'go to' guys for many years, they provide excellent auto care always with a smile and hot cup of coffee! You can trust Kevin and his crew to take good care of your car with what ever repairs or service you need.

5

Hi Amelie, Thank you for bringing in your Acura RDX. I am glad we were able to align it for you and complete your oil service. Please let us know if you need anything else in the future!

- Monterey
5

Rory rules the universe (or close to it!) Found out I had a tail light bulb go out after they changed my oil. My KIA Soul runs beautifully! Big smiles & THANK YOU!

Thank you for your review. Communication is a standard we spend a lot of time and energy on. It is our goal to inform you of your vehicle's needs, and to make you feel comfortable throughout the process. I am glad we were able to diagnose your Kia Soul's check engine light. We'll see you later this week to install the sensor. have a great day!

- Monterey
5

There customer service is top priority. Turn around time very quick. I’ve had oil changes and 40K service for my 2018 Alltrack Golf. Highly recommend.

Hello Linda, Thank you for the review! We really appreciate that you trust us with your lovely Volks Wagon! I'm glad we were able to pick up and deliver your car to you, while you taking care of an emergency. We hope to see you in the future as you maintain and service your vehicles. have a fantastic holiday season!

- Pacific Grove
5

Thank you so much for taking care of our max so quickly!! You guys are the best and so professional and friendly at the same time! We will be back!

5

They replaced a forward motor mount that was broken. New tires. Replaced broken hatchback door lift. Other less memorable items over time. Always prompt, professional and courteous.

Hello Emmett, Thank you for your review. In this sort of a situation, we tend to move forward by phases. As we eliminate one potential issue, we move forward on the next. When you are ready, we will take the next step. I trust our process, and we have serviced many PT Cruisers, so I am confident that we can resolve the issue. We believe installing new axles with help remedy the noises we are hearing.

- Pacific Grove
5

This past week I had visited Pacific Motor and had my brakes inspected and a couple replaced. I've decided that this is my destination for auto repairs. Kyle was thorough with my auto inspection and his crew did an outstanding job. Thanks!

5

Great!

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.