Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

So caring and Customer service oriented! The cars are also well cared for.

2

Way too high of a price. $800 for a fuel pump and fuel filter on a 2002 Miata. Really? Shop around before you do business here

Hello Doug, I am sorry you weren't satisfied with the pricing of our service. It may be that you are comparing our price with what you would pay where you live in Arizona. Just so our readers understand the breakdown of the service from our perspective. If I remember correctly AAA referred you to us, and as you were traveling to Arizona, you absolutely had to be on the road the same day you brought it to us. Our service advisor, Rory prioritized your repair and called in a favor to get the parts delivered on time. The total cost of the parts was approximately $350.00 including the fuel pump, filter, pump screen and fuel tank seal. The labor was $357.94, which is reasonable for the work involved. (Add tax and a diagnostic fee.) We also included a $50.00 discount. I understand it is never enjoyable to have unexpected failures and the ensuing repair cost is equally unpleasant, but I assure you we did the best we could to help you get back home safely and in a timely manner.

- Monterey
5

It's always a pleasure to see the folks down at Pacific Motor Service. They take care of my car, they're friendly, they're knowledgeable - just a great experience all around.

5

Thank you for your review Kyle. Unfortunately, you were not able to perform the brake service on your lovely Toyota at this time, but we'll be here when you are ready. See you then!

- Pacific Grove
5

Fast honest knowledgeable service for my car.

5

The staff were able to accommodate me on the same day I called. They were expedient in getting me back in my car and on the road.

5

Rory was absolutely the best! He was kind and honest with our car problems. He had us back on the road as promised. I have been around mechanics all my life and his customer service was outstanding!

Thank you for your fantastic review Bonnie. I know Rory did his very best to get you back on the road the same day. Hopefully your Mazda is as fast as ever! Zoom zoom!

- Monterey
5

The team was extremely attentive and ensured that my car got the service that it needed. My car needed to have both the main battery and the keyfob battery replaced. They didn’t have those parts on hand, so they went the extra mile to have those parts delivered and installed faster than I expected.

Hi Emily, your Toyota Prius seems to have batteries in every nook and cranny! I'm glad we were able to get you you taken care of and back in action!

- Pacific Grove
5

Hello Alaina, Thank you for your review. It's frustrating when little things go wrong on your vehicle, but fortunately we were able to get you back on the road in time for your next trip!

- Pacific Grove
5

The staff are always very professional and friendly. They always call to go over what work needs to be done and explain why it is necessary. The fact that they have their own book club is pretty cool also

Hi Karen, Thank you for mentioning our books. We have our own internal leadership development program that really enhances our business's ability to serve our customers. 90% of our company participates in the volunteer program and it makes a huge difference! I am glad we were able to get the brakes done on your Mini and keep you safe and sound!

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.