Hello David, Thank you for your nice review. Beatrice is our newest service advisor and is doing a fantastic job. I'm glad we were able to get your Chevy Colorado back on the road quickly. You will find the prices on the Monterey Peninsula and Pacific Grove are higher than you would be used to paying in many other parts of the state or country, but we do our very best to stay aware of the financial burden automotive repairs place on our clients. We hope to see you next time.

Thank you for your review. Beatrice enjoyed working with you on your BMW. We are glad we could resolve your issue in a timely and cost efficient manner. Don't hesitate to call if you need anything else.

Thank you for the review Peggy. I know how much you love your Mercedes, and we always do what we can to keep it running like it was new! Have a great day!

Good morning Dave, I'm glad we could get you and your lovely Acura MDX back on the road. I trust Kyle did everything he could to articulate the cause of your concern, and to take care of you in a timely manner. Thanks for choosing Pacific Motor Service, Proudly service the Monterey Peninsula for nearly 75 years!

Hello Doug, I am sorry you weren't satisfied with the pricing of our service. It may be that you are comparing our price with what you would pay where you live in Arizona. Just so our readers understand the breakdown of the service from our perspective. If I remember correctly AAA referred you to us, and as you were traveling to Arizona, you absolutely had to be on the road the same day you brought it to us. Our service advisor, Rory prioritized your repair and called in a favor to get the parts delivered on time. The total cost of the parts was approximately $350.00 including the fuel pump, filter, pump screen and fuel tank seal. The labor was $357.94, which is reasonable for the work involved. (Add tax and a diagnostic fee.) We also included a $50.00 discount. I understand it is never enjoyable to have unexpected failures and the ensuing repair cost is equally unpleasant, but I assure you we did the best we could to help you get back home safely and in a timely manner.