Testimonials - Page 107 - Pacific Motor Service Monterey

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Eric Shield

10/12/2020

Traveling from Santa Rosa and needed air in my right rear tire. I looked online for a tire shop, found Pacific Motor Service. When I pulled in a technician named Miles greeted me cordially, offered to help, asked me what I needed, then filled all four of my tires to the required pressure, then thanked me for stopping in!! NOW THAT’S CUSTOMER SERVICE AT IT’S BEST!!!

Hello Eric, Myles is an outstanding teammate and is always willing to help. He's by far our most experienced technician and capable of any repair, and his conscientious customer service is an added bonus; he's always willing to help. Thanks for coming to see us in Pacific Grove!

- Monterey

Ronnie Higgs

10/9/2020

These guys are great to work with. Honest and personable. Can't ask for more than that.

Inga B.

10/7/2020

Hello Inga, Thank you for your review. Please let us know when you'd like to move forward with the work on your Subaru. Have a great day.

- Monterey

Goofy Nose

10/5/2020

Thank you for your review. I can't look up the details of your visit, due to your pseudonym, but I am glad we were able to serve you!

- Monterey

Anne Roberts

10/1/2020

I can always trust the service and attention you give me.

Scott & Debbie Downs

9/30/2020

As always, we were welcomed and received immediate attention and after explaining the problem we saw, we were told the options of what the problem might be and potential costs. We were offered transportation back to our home and once the mechanics had inspected the car, we were advised of several alternatives and the accompanying cost for each as well as the total should we chose to have all the work done. When the car was ready, we were pleasantly surprised to find the car washed. We especially appreciated the manner in which the issues with the car were explained in laymen’s terms which helped us decide the priorities we could afford. Overall, it was an excellent experience.

Augustino Gamboa

9/29/2020

Please forgive the tardiness in posting this review. The guys at Pacific Motor Service know their stuff and then some. Not only that, they make you feel like family. Service is fast and efficient. Prices are fair. Wouldn't even bother going anywhere else.

Good morning Augustino, Thank you for your review. We appreciate you bringing your Toyota Echo to us. Unfortunately we did not completely alleviate your issues, but hopefully Rory was able to give you the information necessary for you to make a good decision on your next step. We hope to see you for your next service. Have a great day!

- Monterey

Bernice Hearn

9/29/2020

I am always pleased with the service I get at Pacific Motors! Everyone is so friendly and helpful.

Carol Meyer

9/27/2020

My car is purring.

Mark Wardlaw

9/24/2020

Very thorough and clear. Answered all questions patiently and carefully. Good guys with good communication skills.

Thank you for your kind words Mark. I hope you made it home safely! As a AAA member you will always be a priority here at Pacific Motor Service. I'm glad Rory and Kyle were able to serve you effectively. Even though we couldn't replicate the issue with your Nissan, the service the recommend will help to extend the life of the vehicle and keep it safe and reliable for years to come.

- Monterey

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