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Monterey and Pacific Grove Auto Repair

4096 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

I love and appreciate the customer service here. Beatrice and Rory are so kind and do their best to help in any situation. I've been taking my car here for almost 3 years and I've tried other auto shops in between that just aren't as good. Not once have I ever felt scammed or overcharged. Pricing is fair and the service is excellent.

Thank you for your outstanding review Kaitlin! We appreciate you for appreciating us. We spend much of our tie and energy focusing on making sure our clientele feel taken care of. We'll see you next time you need us.

- Monterey
5

Thank you for your 5-star rating, Ether! We’re thrilled you had such a great experience. If there is anything else we can assist you with, please let us know!

- Monterey
5

Technical competence. Reasonable rates. Straight talk. These are the things you want from your car mechanics and I found them all here. Combine that with a modern understanding of how to communicate and I am just tickled with Pacific. Plus, my 19 year old Jeep runs like an absolute dream, and that is ultimately what you really, really want from your mechanics.

William, Thank you for taking the time to leave us a stellar review! We invest the majority of our resources into finding the best people and providing them with the best training possible. We focus on technical knowledge as well as high level communication skills. Of course we are capable of making all vehicles operate like new, but ultimately our main focus is to provide the level of customer service and communication our clients demand. Thank you for trusting us with your beloved Jeep!

- Monterey
5

Thank you for your positive feedback, Anke! We strive to provide excellent service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

- Monterey
5

Very helpful. Great customer service and quick work!

Thank you for the kind words, Nick! We're thrilled to hear that you had a great experience with us.

- Pacific Grove
5

The whole team is very knowledgeable and takes time to ensure you understand what’s going on with your vehicle and the work they do.

Thank you for taking the time to leave us a review Oliver. We are happy to help keep your venerable Tahoe alive and well!

- Monterey
5

Appointment system works great. Counterperson was friendly, knowledgeable. Work done at quoted price. Professional, courteous, value; what more can you ask for?

Thank you for your review James. We really enjoy working with you to keep your Porsche happy and healthy. We'll see you next time.

- Monterey
5

As always, Rorey and Bernadette deliver Top-Shelf customer service. Taking my car in to get my car's oil changed on a busy schedule, they made it happen and thankfully, are keeping my car running smoothly. I really appreciate their informative style, letting me know what is needing to be repaired--or what may need repaired soon--so that I can keep safe on the road and drive with confidence. Thank you, Team Pacific Motor Service!

Hi Michael! Thanks for your positive feedback! We are glad you trust us with your car service needs, and it's great to know that Rory and Beatrice provided top-notch customer service. Your safety is our priority, so we always keep you informed about any repairs your car may need. We'll continue to ensure your car runs smoothly and reliably. Drive safely!

- Monterey
5

As always, Rory and Beatrice deliver Top-Shelf customer service. Taking my car in to get my car's oil changed on a busy schedule, they made it happen and thankfully, are keeping my car running smoothly. I really appreciate their informative style, letting me know what is needing to be repaired--or what may need repaired soon--so that I can keep safe on the road and drive with confidence. Thank you, Team Pacific Motor Service!

Hi Michael! Thanks for your positive feedback! We are glad you trust us with your car service needs, and it's great to know that Rory and Beatrice provided top-notch customer service. Your safety is our priority, so we always keep you informed about any repairs your car may need. We'll continue to ensure your car runs smoothly and reliably. Drive safely!

- Monterey
5

Great confidence in their ability to service my car. They simple seemed very knowledgeable and professional.

Thank you for your kind words Mr. Tyler. We appreciate you trusting us with your fleet.

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.