Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Rory was absolutely the best! He was kind and honest with our car problems. He had us back on the road as promised. I have been around mechanics all my life and his customer service was outstanding!

Thank you for your fantastic review Bonnie. I know Rory did his very best to get you back on the road the same day. Hopefully your Mazda is as fast as ever! Zoom zoom!

- Monterey
5

The team was extremely attentive and ensured that my car got the service that it needed. My car needed to have both the main battery and the keyfob battery replaced. They didn’t have those parts on hand, so they went the extra mile to have those parts delivered and installed faster than I expected.

Hi Emily, your Toyota Prius seems to have batteries in every nook and cranny! I'm glad we were able to get you you taken care of and back in action!

- Pacific Grove
5

Hello Alaina, Thank you for your review. It's frustrating when little things go wrong on your vehicle, but fortunately we were able to get you back on the road in time for your next trip!

- Pacific Grove
5

The staff are always very professional and friendly. They always call to go over what work needs to be done and explain why it is necessary. The fact that they have their own book club is pretty cool also

Hi Karen, Thank you for mentioning our books. We have our own internal leadership development program that really enhances our business's ability to serve our customers. 90% of our company participates in the volunteer program and it makes a huge difference! I am glad we were able to get the brakes done on your Mini and keep you safe and sound!

- Monterey
5

Always professional and friendly

5

Very prompt and friendly

Thank you Mike---See you next time!

- Pacific Grove
5

Good morning Mr. Winograd, Thank you for your review. We were able to service your Mercedes-Benz and make sure all the systems are working properly and safely. Let us know if you need any help in the future!

- Pacific Grove
2

Nice people, but on the pricey side. Oil change was same cost as the dealers even though they gave me a $10.00 discount. Wanted $279.00 to replace a battery. I bought a battery from Costco for $78.00 and did it myself. Not recommended.

Hello William, Thank you for your feedback. I am sorry to hear you didn't enjoy our service. Unfortunately we can't compete with the do it yourself types. The battery we quoted you was a longer life battery than you can typically get from Costco and of course there is labor involved for the installation process. Let us know if there is anything else we can help with.

- Pacific Grove
5

Pacific Motor Service has always been a reliable, trustworthy & efficient place for me to drop off my vehicle in PG. I like their Staff & the fact that they mail & email coupons to help save money.

Good morning Vanessa, Thank you for your review. It's always helpful to know what we're doing well and what we can improve on. I'm happy that we could get your Toyota Sequoia's brakes done for you and keep you safe and sound. You can also look on our website (pacificmotorservice.com) before each visit to get a coupon that may help with the service you are seeking. We'll see you next time.

- Pacific Grove
5

Went very well!

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.