Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

The entire staff were very friendly and helpful. They were able to get parts and finish the job that day. They checked out the whole car and made recommendations for future needs. So easy. I like that Kevin runs a locally owned shop. Support local, he has a personal interest in keeping his clients happy!

5

Excellent service. Beatrice and Rory.

Good morning Swe, Thank you for your review. It is always a pleasure to serve you family. Now that your son is the primary driver of the BMW we get to see him more often. He is super nice and easy to work with. Please tell him hello from us.

- Monterey
5

Great Service!

5

Di received good service on her Miata today. Thank you. The car runs well and there is no more engine failure notice on the screen.

5

I take my 2008 Ford Explorer here about 2-3x a year and have been doing so for about 6 years. I interact mostly with Jim, Kyle or Rory; they’re all very kind, helpful and professional. Always taking the time to explain everything and provide me options. I highly recommend Pacific Motor Service!

5

Detailed, thorough, trustworthy, and reliable as always. We will never take our cars anywhere else!

5

Always great service. Never been disappointed!

5

I absolutely cannot explain this phenomenon: Every single time that I bring in my Nissan Altima, Pacific Motor Service somehow manages to propel their service results even higher into the stratosphere! Experience, Expertise, Excellence; always, all ways. I am treated like a visiting dignitary with an elegant vehicle, and all their rigorous, laser-focused, ongoing training and self-evaluation truly comes through in how they meet and serve each customer along the way, every day...Oh, yeah, and all this throughout a global pandemic! Kevin, Jim, Vince, Myles, Beatrice (welcome!), Rory, Kyle (hope I didn't omit anyone?) are each and all supremely professional, with the highest integrity and kindness. When I bring in my automobile, you can probably hear my sighs of relief, and joyful giggles, because I know that it's in the best possible hands. Thank you all!

5

I have been a devoted, grateful, ecstatic customer of Pacific Motor Service for more than a dozen years, and this fabulous team of automotive professionals ALWAYS delivers – Above and beyond expectations! Every single time - Whether I bring in my Nissan Altima for routine service, or one of those repair issues that suddenly crops up when you have limited time and an urgent need. When I think of Pacific Motor Service, I think: Excellence, Expertise, Experience, Integrity, Fairness, Kindness, Friendliness, Respect, and the list goes on… I am greeted and treated both like a family member, and a VIP! It is evident that they are each and all committed to maximizing every single moment of your experience. Immediately upon stepping onto the premises, I feel balanced, centered, relieved; because I know that everything is in the best possible hands! This is especially meaningful to me, because my father was in the business back east; he was absolutely dedicated to nationwide automotive service excellence. He’d be over the moon with Pacific Motor Service: It is exactly what he dreamed of and worked toward!

Hello Nancy, We certainly appreciate your very kind words. It is our goal to exceed your expectations every time we see you (always, in all ways)! Why shouldn't you be treated like visiting dignitary? In our world you are. You mentioned nearly all of the Pacific Motor Service staff, so everyone is happy. rest assured it is our intent to keep you giggling and happy. Have a great day!

- Pacific Grove
5

Excellent customer service!!

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.