Always great service. Never been disappointed!

I absolutely cannot explain this phenomenon: Every single time that I bring in my Nissan Altima, Pacific Motor Service somehow manages to propel their service results even higher into the stratosphere! Experience, Expertise, Excellence; always, all ways. I am treated like a visiting dignitary with an elegant vehicle, and all their rigorous, laser-focused, ongoing training and self-evaluation truly comes through in how they meet and serve each customer along the way, every day...Oh, yeah, and all this throughout a global pandemic! Kevin, Jim, Vince, Myles, Beatrice (welcome!), Rory, Kyle (hope I didn't omit anyone?) are each and all supremely professional, with the highest integrity and kindness. When I bring in my automobile, you can probably hear my sighs of relief, and joyful giggles, because I know that it's in the best possible hands. Thank you all!

I have been a devoted, grateful, ecstatic customer of Pacific Motor Service for more than a dozen years, and this fabulous team of automotive professionals ALWAYS delivers – Above and beyond expectations! Every single time - Whether I bring in my Nissan Altima for routine service, or one of those repair issues that suddenly crops up when you have limited time and an urgent need. When I think of Pacific Motor Service, I think: Excellence, Expertise, Experience, Integrity, Fairness, Kindness, Friendliness, Respect, and the list goes on… I am greeted and treated both like a family member, and a VIP! It is evident that they are each and all committed to maximizing every single moment of your experience. Immediately upon stepping onto the premises, I feel balanced, centered, relieved; because I know that everything is in the best possible hands! This is especially meaningful to me, because my father was in the business back east; he was absolutely dedicated to nationwide automotive service excellence. He’d be over the moon with Pacific Motor Service: It is exactly what he dreamed of and worked toward!

Excellent customer service!!

The staff was all incredibly helpful, polite, and professional but the pricing is outrageous. Maybe it’s because it’s in the heart of Monterey but ended up paying $1500 less than what they originally quoted me. And I bought all the parts I needed from Autozone for half of what you would have paid there.

I absolutely cannot explain this phenomenon: Every single time that I bring in my Nissan Altima, Pacific Motor Service somehow manages to propel their service results even higher into the stratosphere! Experience, Expertise, Excellence; always, all ways. I am treated like a visiting dignitary with an elegant vehicle, and all their rigorous, laser-focused, ongoing training and self-evaluation truly comes through in how they meet and serve each customer along the way, every day...Oh, yeah, and all this throughout a global pandemic! Kevin, Jim, Vince, Myles, Beatrice (welcome!), Rory, Kyle (hope I didn't omit anyone?) are each and all supremely professional, with the highest integrity and kindness. When I bring in my automobile, you can probably hear my sighs of relief, and joyful giggles, because I know that it's in the best possible hands. Thank you all!

The staff was very friendly and knowledgeable. I appreciated the suggestions on the work needed for my vehicle and prioritize.

Excellent

A job well done, as always.

Always helpful and professional