I went to pacific motor service with major anxiety after finding a few codes from my check engine light. I was thinking I would need a transmission rebuild, and a new catalytic converter. A few hours after dropping off my car, I got a call from Rory saying they wanted to change my transmission oil. So..... I have heard a lot of people tell me a transmission flush would do more damage than good and I was a bit concerned. I had so many questions for them and they took the time to answer all of them on the phone for 20+ minutes. After Rory answered all of my questions and explained the whole process, I gave them the okay to start the job. Once they dropped the transmission pan, they took photos of my transmission and the oil they took out. I even stopped by to check out my car and they let me look under it while they pointed out the problems it was having. They were so patient with me and I was able to gain a lot of trust in them (which is difficult to do with mechanics) They did the oil replacement and a few other things that needed some attention. Now my 20 year old truck is running like a dream. I will definitely be back and have decided to use them for all of my car troubles/ maintenance in the future. Thanks so much Pacific Motor Service!
Good morning Aly, Thank you for your outstanding review! We do our absolute best to spend the time necessary to make all of our guests feel well informed and safe to ask any question they may have. Sometimes the "personal tour" helps you see exactly what we are attempting to explain; we really enjoy teaching our clients. Finding relatively quick and inexpensive solutions to difficult problems is a point of pride for us. It's actually the standard at the very top of our list of standards: "Problem Solver". It's not always a linear process and we don't always nail it on the first attempt, but we have a great staff and we never give up. Hopefully our AAA designation and ASE certified technicians instill confidence and trust. We put together the best team we can and having Rory at the helm in Monterey insures every guest has the opportunity the receive the very best service and information possible. Thank you for bringing your trusty Toyota Tacoma to us to care for.
- Monterey