Brought in my car for an oil change after making an appointment over the phone. Less than an hour later, spent in their pleasant office/waiting area, reading my newspaper on the phone, my car was ready to roll again. Pacific Motors has been my cars' home away from home for over twenty years now and will remain so, maintaining warranties and repairing anything within their realm while owning them, at reasonable prices. Wonderful service, courteous owner and staff, who will address your questions and concerns and keep your wheels in flawless, safe working order. Clean and green, all charges explained and authorization requested prior to the work done. It really is good to have Kevin and Kyle and their people in your corner. (And when was the last time you were in the middle of settling your business, when the phone rang, and that you were asked permission to answer the phone, although that would interrupt your business? That is just an example of their exquisite customer care.) P.S. A few weeks later, Kevin, the owner, took me for a drive in it to check if there was a problem with the alignment, established that the car was fine, adjusted a few other things I found bothersome in the car's safety alarms and encouraged me to come back, if needed. All without charge. I cannot praise Pacific Motors enough for the excellence of work they do and the customer care they give.
Thank you for taking the time to leave us a world-class review! We are here to serve and always do our very best to please those who provide the life blood of our company. we couldn't do what we do without people like you!
- Pacific Grove