Kyle helped us with our service. He is very courteous and professional, not only in his dealing with us, but as I overheard him on the phone with another customer, who forgot to change the oil in their car and had ruined the engine. Kyle manged to explain the situation without one time blaming the customer of being just a little negligent with the most basic of automobile maintenance.
Thank you Ben, Kyle is outstanding and his customer service skills are very good. Thank you for noticing our process. It is important for us to help the client feel like a hero, not a heel. I'm really glad we passed the test!
- Pacific Grove