Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Thank you for your excellent service throughout: professional work, pricing, communication, pleasant ambiance, timely performance and extended courtesies, including appreciated transport assistance.

5

Excellent service and friendly staff. Outstanding work.

5

This is going to be long review and that's for a good reason. So I was on a long road trip from Dallas to Pacific Coast route via Seattle-Portland-SFO-San Diego on my 2011 BMW 335i. On day 6 the car started leaking coolant near Pacific Grove and AAA recommended this shop. I am pretty picky at the mechanics who work on cars- only BMW dealer and my few buddies. Also not eveyr shop can repair BMW's due to their complexities. Anyways, the car broke down on Friday evening during the holidays so no shop would accept the car before Wednesday( Tuesday being Jan 1st). Rory ( service advisor) looked at my car just before closing the shop and promised to get me back on road on Monday( which he did). Coolan hose was leaking so they ordered the parts already.it was 5 PM and closing time - I was struggling to get an rental and hotel due to holidays. All the rental places ran out of cars. The mechanic ( Myles ?) even dropped me at the airport for rental. Monday morning few more parts needed to the replaced which Rory kept me informed of and finally got the car back at 4.30 PM and I immediately head back towards Dallas. The repair bill was expensive but expected considering its BMW. I would recommend this place for a professional and caring people at work there. Thank you so much Rory for all the help and please extend my thanks for Myles ( if I spelled that correctly )

5

5

Great experience!

1

I appreciated their kindness but they gave my car an oil change, and when I hit the highway, I was warned by my car that there was too much oil and it must be removed immediately. Now, ASE certified??!! Nah, and I had another trusty company extract at least a quart of extra oil. Super questionable business and employees, and a left with a potential to destroy my engine. Wasn't safe to drive. Not recommended

Thanks for the feed back Corey. I expect you have made and error in the past? Hopefully those you affected showed more grace than you chose to show us. Good luck with your search for perfection! We have excellent techs and have been servicing the vehicles of the Monterey Peninsula for nearly 80 years. Fortunately we have nearly 3,000 5-star reviews that are counter to your opinion...

- Monterey
5

Excellent service.

5

Always great !!!

5

Good timely service at an affordable price

5

Excellent service.

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