Pacific Motor Service absolutely saved us! While driving from San Francisco to Big Sur on a vacation, we broke down in Carmel at 4pm on a Friday. Our tow truck driver let us know that all the shops in town were only open 9-5, Monday to Friday. We asked who he'd suggest going to and he recommended Pacific Motor Service. We arrived just before closing, but the shop staff was still incredibly helpful. Kyle in the office helped us get checked in and explained everything that was going on very clearly. The owner, who was on his way out for the weekend, went back into the shop to personally inspect our car. They figured out what was wrong and scheduled us for service bright and early Monday morning. The owner then personally drove us to a car rental company nearby and waited with us until he was sure we were taken care of and had a car. Amazing service! On Monday, the shop was able to get the parts and finish the repairs all before noon so that we could make it back to San Francisco for a flight. Thanks, Pacific Motor Service!
Thank you for your review! It is our please to serve Monterey and Pacific Grove.We pride our selves in our world class customer service, superior knowledge and clear communication. We specialize in European (BMW, Mercedes, Volks Wagon (WV) and Audi), but also repair and maintain Ford, Chevrolet, GMC and all Japanese makes as well. I am glad you were able to catch your flight!!
- Monterey