Excellent service.

Absolutely the best mechanic shop in town! They are organized, clean, communicate every step of the way. We will continue to bring our vehicles to Pacific Motor Works in the future!

Pacific Motors fit me into their busy schedule for a headlight. They were quick, personable and reasonably priced.

Every aspect of the lube and inspection were handled with expert dispatch. 100% satisfied

I had a serious issue with my car during Car Week, but Kyle and the crew at the Monterey store were able to take care of it in a friendly, quick, and efficient way and get me back on the road.

I’ve always had great service here. It is easy to get an appointment, everything is well explained to me, the work is done on time, and they are just nice!

Friendly, professional service. Both locations are good. I think I am switching to the one in Monterey so I can go to the Sports Center while my car is being serviced. But both locations will give you a ride home if you need it.

Kyle was extremely kind and helpful in aiding me with my 2002 Toyota Prius.

I was able to bring my disabled vehicle directly to Pacific Motors (could not get the manual transmission into reverse or 5th gear). Luckily, they are AAA approved and a certified SAAB repair garage. My SAAB is 16 1/2 years old, which makes it way beyond the time GM stopped making SAABS. Kyle (Pacific Motor Staff) had to hunt down parts and have them shipped from the East Coast. Kyle was really great in keeping me informed at each step of the diagnostic/repair path and the cost. The repair cost was expensive and Kyle gave me plenty of time to really think about my decision to proceed or not. While expensive, the car runs great now. They made all the agreed repairs and tested it out thoroughly to make sure it was working well. I'm very attached to my SAAB and hope to drive it another 4 to 5 years--so am very happy with the outcome. The repairs are guaranteed for 3 years or 36,000 miles. I really appreciated the open, thorough, and honest communication. Once the parts arrived, the repairs happened very efficiently. Also was given a AAA 10% discount on labor costs.

Thank you for your helpful explanations and prompt service.