I've been taking my car - 2006 BMW Z4 - to Pacific Motors for a couple of years now. Today was my latest visit. Yesterday afternoon my car didn't start. Sounded like a dead battery. That evening I called AAA & the tow truck operator jump started my car and advised that I get a new battery today. I called at about 9AM and they told me to bring the car in ASAP. I got there about 10 and they said they'd have it ready by 2. It needed an oil change so I had them do that, also. They called me just before noon to tell me that they'd found something leaking around the oil filter. They said it was a common problem for this car (or BMW's in general?) as they got older. I told them to go ahead and replace the part and they told me that the car wouldn't be ready till about 5. I had to wait a few minutes after I got there for them to finish up. Kyle took care of me at the front desk in the morning and Jim finished up in the afternoon. Both of them are very professional - calm, happy to give you as much explanation as you want and Jim showed me the old part. I don't know much about car engines but it was obvious that oil was leaking out of the part. I think I received excellent service. They got me in that day - and they had a full schedule - and then stayed late to finish up. They found a leak early on in the problem saving me from having oil stains on my driveway. They're not cheap but, then, quality service, in any field, never is. And they are still a lot less expensive than having repairs done at the dealership.
Thank you for your review! It is our please to serve Monterey and Pacific Grove.WE pride our selves in our world class customer service, superior knowledge and clear communication. We specialize in European (BMW, Mercedes, Volks Wagon (WV) and Audi), but also repair and maintain Ford, Chevrolet, GMC and all Japanese makes as well. Please come again.
- Monterey