Monterey and Pacific Grove Auto Repair

4122 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Jim and Kyle Always treat me like a valued customer even while they work with me and my tight budget. I know the work is done right. Thanks you guys!

It is ALWAYS a pleasure seeing you and Greg! We always do our very best to keep your vehicle safe and reliable at the best price possible! Jim Hayes-General Manager

- Monterey
5

I've been a customer at both locations since 2013. Every visit has been easy, each interaction has been helpful and professional. The service here puts a check mark in every box and then goes one step further. For example, one of the mechanics volunteered a specific vehicle part from his own collection of Jeep parts for my Cherokee instead of having me wait for a shipment. These are the reasons for why I keep coming back.

Ben, Thank for for being a loyal client for so long. We really appreciate you too.You exemplify all of the characteristics of a quality individual! Jim Hayes-General Manager

- Monterey
5

Great service, as always.

Thank you Phyllis. Our pleasure!

- Pacific Grove
5

Great service. Thanks

Thanks for coming in Anthony

- Pacific Grove
5

It's a pleasure to give Pacific Motor Service a 5 star review. This was my first time having my Lexus serviced here & I walked away satisfied and happy, at a fair price. I will be using them for all of the service needs for both of my cars............ and I recommend you do the same!

Hello Linda, Thank you for your review. It was a pleasure meeting you. We are always glad to get feedback, particularly when we have done everything right. We look forward to seeing you next time your cars need servicing. Jim Hayes-General Manager

- Monterey
5

They fix my issue on my check Engine light. The owner was very helpful and patient and explained the repair with my car. And what I needed to do to get my car smog finished.Definitely recommend.

I am glad the smog check was successful Grant! The staff at Pacific Motor Service is here to serve and I am glad we could help. Kevin Donohoe-Owner

- Pacific Grove
5

Kevin & Miles did a great job diagnosing and fully explaining the issues after my 06 Dodge Charger went into limp mode and I feared the worst. There were no unpleasant surprises, in fact I was pleasantly surprised on more than one occasion by Kevin’s communication, speed of service, and assistance arranging interest free financing. Miles went the extra mile too by getting everything sorted in a timely manner - and unbeknownst to me until I drove away - fixing my gammy emergency brake release (I hadn’t mentioned that issue to Kevin and wasn’t charged for the time it took) . It’s the little things that make all the difference so if you appreciate attention to detail you can’t go wrong with Kevin & Miles of Pacific Motor Service!

Hello Kane, Thank you for the outstanding review! We believe we can be the best in the world at communicating and taking the mystery our of automotive repair. The successful completion of service is a given and is only permission to play. The communication and educating process is where the rubber meets the road. It is important to us that we make you feel completely at ease when you car causes stress! Thank you for noticing our efforts! Miles and I will be here next time you need us! Kevin Donohoe-Owner

- Pacific Grove
5

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Thanks for the review Larry. See you next time.

- Monterey
5

I love the personal service given to me each visit by Jim and Kyle. They are both professional, kind and informative. I trust Pacific Motors with my car and all of its service needs. Thank you Jim and Kyle.

Thank you for your review Swei, It is always a pleasure to serve you! We understand the value of being thorough with the maintenance of your BMW. Being on the road for thousands of miles per month doing the important work you ads value to all of us as well! Have a great day!, Jim Hayes General Manager Pacific Motor Service

- Monterey
5

The process is efficient and clear. I also appreciate the shuttle service.

Thank you for your review Kenny!

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.