Pacific Motor Service in Pacific Grove is one of the more customer-oriented auto repair shops i have ever taken my car to. Service Manager Kevin works to ensure the customer is satisfied with the work completed. Should an issue arise after the work is done, take the vehicle back and explain to Kevin what the problem is and he does his best to satisfy the customer. Thats something most repair shops no longer worry about, but Kevin does. You can be confident your car will be repaired conscientiously and correctly when you take it to Pacific Motor Service in Pacific Grove.

We are so glad to have found Pacific Motor Service on Franklin n Monterey. There service is always excellent and timely and they kep our Jeep Patriot in great running condition.

As always, Pacific Motor Service goes above and beyond expectations. Customer service is outstanding and Kevin and his team go to great lengths to be sure you understand the work that is being done and why it needs to be done.

Conscientious, thorough, outstanding service!

Kevin was great at diagnosis of my cars real issues. He made me feel I was special.

Extremely professional, would recommend to anyone without hesitation.

The customer service is great, whether it’s Jim or Kyle. I also appreciate the honesty and integrity. The parts I ordered already came with supporting parts and they reduced the invoice. There’s no way I could’ve known that. That’s integrity.

Jim and Kyle Always treat me like a valued customer even while they work with me and my tight budget. I know the work is done right. Thanks you guys!

I've been a customer at both locations since 2013. Every visit has been easy, each interaction has been helpful and professional. The service here puts a check mark in every box and then goes one step further. For example, one of the mechanics volunteered a specific vehicle part from his own collection of Jeep parts for my Cherokee instead of having me wait for a shipment. These are the reasons for why I keep coming back.

Great service, as always.