Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

They were the best on getting me and out quickly. They will give you the best advice for your whole car for both short term and long term! Definitely go every time, also they have better warranty than other places.

Nelle, We pride ourselves in being able to give you the information needed for you to make the best decisions for your needs. We believe a vehicle, if properly maintained, can last for 20-25 years and up to 250,000 miles. So far you are doing a great job with yours! Jim Hayes-General Manager

- Monterey
5

I've been taking my car(s) for service at Pacific Motors for several years. I just bought a new car last year; however, I'd rather take my car to Pacific Motors instead of the dealership. They are always very friendly and I like that they remember me every time I come in. They offer great customer service, which a huge deal for me.

Hi Marie, Part of the enjoyment of this industry is interacting with the local public and building a relationship with our clientele. While we are very concerned about properly servicing and maintaining you vehicles, we are far more interested in serving you and exceeding your expectations!

- Monterey
5

Our college bound daughter was stranded in an unfamiliar area when her car (just serviced by our local auto shop 3 weeks before) wouldn't start. We have AAA and live about 3 hours away, when this occurred. Insert panic and worry here... It was on a busy Labor Day Weekend-Sunday eve, and a crazy time to get a tow company out to assist. When AAA finally towed the car to her college, we needed to find an auto repair shop to find the problem and fix it. Based on Pacific Motor Services' accolades from our neighbors and ratings online, we called them and Kyle answered. That was the beginning to a great overall experience and peace of mind. Kyle went above and beyond our expectations with his customer service and attention to our needs. They located the problem within an hour of receiving the car and determined it was the Starter. They even provided shuttle service so that she could get her car after class was out. How nice is that?! We now have an honest, reliable and friendly place to have our daughter's car cared for with only what's needed. Kyle was up front with the repairs needed now and helped itemize the "must get done" and the "to do later" repairs which helped us with forecasting expenses. We really can't say enough about the overall experience and their after service correspondence. Very professional all of the way through.

The account of your experience here epitomizes what we take so much pride in. It is our goal to create a relationship of trust that helps our clients understand that we are really here to serve. I am very pleased that we were able to confound your expectations and satisfy your needs. Rest assured, we are very sensitive to the fact that you are 3 hours away and it is extremely important to us to keep you informed and well educated as to the nature of the repairs. I am glad Kyle was able to provide top notch customer service. If there is ever anything you or your daughter needs, please do not hesitate to call! Jim-General Manager

- Monterey
5

Always the best of service,with kindness and professionalism .

Thank you Anne. Stop by anytime to say hello; it's always a pleasure!

- Monterey
5

Very thorough and professional.Pinpointed a difficult problem to solve.

Hello Steve, We have a very skilled technical staff that are capable of solving nearly any mystery! Thanks for your trust and patience. Jim-General Manager

- Monterey
5

Friendly, discounts applied which I sincerely appreciated, on a tight budget. Thank you again!!!

Good morning Evelyn, We certainly understand the importance of offering the best price possible! Living on the Monterey Peninsula is not a cheap venture and we will do what we can to make it easier to manage. Thank you, Jim Hayes-General Manager

- Monterey
5

Service was exceptional!! I was kept informed on the progress every step of the way. Very important! Job well done.

5

I was concerned about a new noise from my front brakes on our Rialta motor home. Since we were heading out soon on an extended journey and it has been 20,000+ on the pads, I had them checked. A very thorough inspection was completed and the brakes received a clean bill of health. I was informed there was a bit of rust on the pads but no security problem.I appreciated the work and the honesty.

Thank you for your meaningful review! It means a lot to us to be recognized for our efforts in trustworthiness and attention to detail! We look forward to working with you in the future.

- Monterey
5

Once again the team at the Monterey Pacific Motor Works handled my auto repair professionally, politely, fairly, & timely. Thank you!

Thank you for your patience Laura. We do our best to be perfect, but as you may know it is very difficult at times. Thank you for your kind words.

- Monterey
5

I found Pacific Motors to be timely, friendly, and efficient. I have had my CR-V in twice for repairs, and have been satisfied with their service and feel confident that they have taken good care of my car. Would recommend them to friends and family.

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.