Monterey and Pacific Grove Auto Repair

4254 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Everyone was very courteous and polite; the service was done in a timely manner. After the oil change, my vehicle runs great. Will be going back to Pacific Motor Service.

THank you for taking the time to leave us a kind review Leslie. Your Porsche is in good condition, but needs a few maintenance items. Please let us know when you're interested in our help and we'll be glad to take care of you!!

- Monterey
5

Thank you for leaving us a 5-star review. I'm glad to hear that you had a great experience with our company. If you ever need any assistance in the future, please don't hesitate to reach out.

- Monterey
5

Thank you for the 5-star rating, Byron! We're thrilled you had a great experience with us. If you have any further feedback or need assistance, feel free to reach out. We're always here to help!

- Pacific Grove
5

I have a 1995 Grand Cherokee Jeep and it has been wonderfully serviced for years for minor and major issues. They are timely, expert in their work, go extra mile to find parts and kindly explain every step in the repair. I am comfortable and confident their work & customer service.

That is a great review Jane! Thank you for taking the time. Your Jeeps are awesome and will keep you on the road for a long time as long as you keep maintaining them like you do.

- Pacific Grove
5

We had an oil change for our Prius-C at Pacific Motor Service in Pacific Grove. Kyle helped us and he was very polite, professional and efficient in getting us setup with an appointment and then checking us in. He remembered that I asked to wait for the car and he said they would make sure to do it as quickly as possible. It was about an hour wait just as estimated. The waiting area is very neat and clean and they offered a wall of books to read too. Once done he went through a run down of the report and never tried to sell me on anything. It was a clear, concise report. It was a very pleasant, hassle free experience. We’ll definitely come again!

Thank you for taking the time to leave such a finely detailed review! We appreciate you noticing our efforts to make your experience a great one. Kyle does a fantastic job providing world class customer service and helping our clients understand their vehicles' needs. See you next time!

- Pacific Grove
4

I only do 4 stars because there has to be so flaws in something, Right! All in all I am very pleased with everything.

Well, thank you for the review. It does sting a little bit getting a deduction for an unidentifiable deficiency. We'll try better next time...I guess...I am glad you were very pleased with everything though.

- Pacific Grove
5

This may have been one of the nicest, most productive, and honest shops I have ever taken my truck to. My transmission broke and they had me in the very next day to diagnose and begin to fix the issue. Rory and Beatrice might also be the nicest humans you will ever meet. I ended having all sorts of issues and my time line kept getting extended but to no fault of the shop itself. They accommodated me in any way they possibly could and even threw me a bone on some cost of parts and labor because of circumstances. I highly highly recommend taking your vehicle here to Pacific Motor Service for exceptional work and honest professional staff. 5 stars all around!

Thank you for the phenomenal review Mitchell! Rory and Beatrice are truly magnificent and do a great job helping people set their expectations. Nobody enjoys breaking down while on vacation and the repair did take longer than initially expected due to some supply line/vendor issues, but hopefully the rental car Rory got for you helped to alleviate the inconvenience. Good luck and we hope never to have to see you again, if you know what I mean.

- Monterey
5

Thank you for your 5-star rating, Marian! We're delighted to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon!

- Pacific Grove
5

First class service. Thanks for fixing the brakes on my X5. Better than ever👏

Thank you for taking the time to leave us a review Justin. We appreciate your choosing Pacific Motor Service for your BMW's service.

- Monterey
5

Excellent service all around. Had to stop while far from home on a road trip. Luckily our car's issue turned out to be minor (caused by the dealership the week prior) so we were on our way in just over 2 hours. If we lived anywhere near here this would be my auto shop for sure. Thank you so much to Kevin and the Pacific Motor Service team!

Thank you for the glowing review Christine! Yes, fortunately all we had to do is tighten some hardware on your suspension and turn you loose. Nice job noticing the noise and taking immediate action. THese things can get ugly if ignored!!

- Pacific Grove
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.