Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Great service! Will definitely be back.

We appreciate the positive feedback, Ms. Wilcox. We look forward to providing you with great service again in the future. -Kyle Van Vickle, Assistant Education, Training, and Information advisor.

- Monterey
5

We were very pleased with the service provided, cost, and ease of scheduling our appointment.

Ms. Deweese, we are glad that the service provided was able to meet your needs! Thanks for the positive feedback. -Kyle Van Vickle, Assistant Education, Training, and Information advisor.

- Monterey
5

As always, I was treated with courtesy and the work was done quickly and well. 10 stars for Pacific Motor Service

5

When the Acura Service Department closed in Sea Side, I haven't given my Acura the attention it needed. When I took it ti Pacific Motor Service, they did a superb job in getting me back on the road again. Pacific Motor Service is the Best there is.

5

Great friendly service as always.

Thank you Ms. Gall, we are glad that we can continue providing great service! -Kyle Van Vickle, Assistant Education, Training, and Information advisor.

- Monterey
5

I truly appreciate your shop's professionalism and commitment to standing behind your work! Thank You

5

My older BMW developed a "ghost" in the electronics, specifically in the alarm system, which would cause the alarm to go off intermittently, much to the annoyance of my neighbors and anyone else within earshot. I took it down to Pacific (with the alarm blaring), and explained what I could to Kevin. For the fixed price of the diagnostics and one door sensor (the diagnostic initially showed a malfunctioning door sensor, but its replacement didn't solve the problem), Kevin kept it in his shop over a period of several days, diagnostic equipment attached. The problem was narrowed down to a bad control unit but, because control units for these older cars are expensive, if you can even find them, Kevin recommended simply disabling the alarm system, which I did, and all is now well. My high rating is primarily for Kevin's desire to work with me, and his tenacity towards solving the problem.

4

I do appreciate the level of service at PMS, but with this visit, I felt somewhat misled about the amount of time it would take to complete. When I made the appointment, the auto-confirmation indicated it would take one hour, but actually took closer to two. Since I had another appointment after picking up my car, there was a resulting schedule conflict and, had I been given more accurate information, I would have chosen a different appointment time.

Hello Shelley, We really appreciate you choosing Pacific Motor Service. In the future we will be more careful when discussing time limitations and help you to schedule more appropriately for your needs. Thank you, Jim

- Monterey
5

Thank you for the great work! I will be coming back!

5

These guys are great! I've taken my vehicle to them twice in the last seven months. Each time, my vehicle was handed back to me with the problem solved and in the same day. The second visit would have taken most shops into another day. As long as they're around, I have a mechanic shop that I trust will do the job correctly and some.

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.