Testimonials - Page 287 - Pacific Motor Service Monterey

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Ron Heater

3/9/2015

They do a great job of taking care of you & your car.

Thanks Ron for sharing your experience with others. This means a lot coming from a World-Class Top Fuel tuner! Looking forward to seeing you next service visit. Kevin Donohoe, Owner

- Pacific Grove

Crystal Hawes

3/6/2015

Kevin, was very honest and up front with the issues of a disaster we purchased. Kevin, made sure that we were aware of all issues wrong and right with the truck and fixed the safety issues first. The rest will have to wait until we can afford it.

Thank you for the glowing review and kind words Crystal. I'm glad to know the registration process is underway and your son can begin to enjoy his new truck! The problems with 2nd gear are internal and require the expertise of a trained professional. I am an advocate of supporting our educational institutions, especially MPC's Automotive Technology department, I taught night school at MPC for years and hire interns from the program. The trick with rebuilding a transmission is oversight and warranty. Please let me know if you want some refferals for qualified shops and of course we can help you too. Kevin Donohoe, Owner

- Pacific Grove

3/4/2015

My experience with Pacific Motor Service today was excellent, as it has been, consistently, for a number of years. These people care, and they work with you. I learned today that it will cost more than I can afford at this time to replace a component inside the driver's side door that controls the windows. Three windows were no longer working and now the driver's side window is starting to go. Kevin will look into finding a used part, but meanwhile, offered to remove the mechanism for the time being so the window doesn't get stuck in the down position if I forget, open it, and freeze until I can afford to get it fixed. Efficient problem solving and thoughtful, courteous service are always my experience at Pacific Motor Service.

Thank you so much Jean for taking a moment from your evening to post a review! I'm glad you mentioned the problem with the windows - at least I provide a temporary solution for safety and comfort reasons. I'll let you know if I can find a used one in good condition. Kevin Donohoe, Owner

- Pacific Grove

Tracy Molfino

3/4/2015

I am very happy with the quality of service. This is not the first time I have taken my BMW into Pacific Motors. Each time they explain exactly what is going on and why. They attempted to work with me on pricing for parts and the initial diagnosis did not break the bank. I am very pleased with the service and look forward to going back again...if only my BMW would run forever and never need service!

Syed Baqar

3/4/2015

4.5

Good Service!!!

Mary Vantran

3/3/2015

At Pacific Motor Service in Pacific Grove I can give 6 stars instead of five for the whole experience. This is my first time coming in here. It's over my expectation! PROFESSIONAL, pleasant, polite, knowledgeable, thorough, on time, HONEST and clean. For the peace of mind bring your car here, you'll get the answer either good or not so good straight forward. No pressure, no salesy. Kevin saved me from buying a potentially bad car. His job is to protecting me, he said! Thanks Kevin :).

Mary, thank you for placing your trust in Pacific Motor Service today and also for the kind words. It was a pleasure serving you today and I'm glad to hear you are continuing the search for a replacement car. Please give me or Stephanie a call when you find one and we will inspection to ensure you are buying a fantastic car. Also, take me up on my offer to speak with your son about becoming an automotive technician. Becoming a professional technician takes work and discipline....it sounds like your son has what it takes to succeed! It would be my privilege to speak with him in person. Looking forward to speaking with you again. Warm regards, Kevin Donohoe, Owner

- Pacific Grove

Alex Valiansky

3/3/2015

When Jim called to tell me that my car was ready, I immediately set out for the shop--and a good thing too. That's because when I got behind the wheel I noticed that the headlights had been left on after the vehicle had been brought back from the test drive. If I had dawdled in coming down to pick up my vehicle, by the time I got there the battery may very well have been run down and incapable of starting the car. However, I'm sure Jim would have had it charged up for me, but that would have taken some extra time.

Julie Tetreau

3/3/2015

Very friendly, not pushy. Good service and put down mat on floor so not to trash my car

Thank you Julie for trusting us to service your convertible, it was our pleasure to serve you! Please let me know if you find a used SUV and want an evaluation prior to purchase. Kevin Donohoe, Owner

- Pacific Grove

Scott Moller

3/3/2015

Top notch service. They got me in right away, the man at the service counter, who appeared to be the owner, was polite and professional, and the work was done in about the time estimated, for the amount estimated. I am happy to have such a well-run business in Pacific Grove. Thank you!

Thanks for the glowing review Scott, I hope you like the new wheels. Take good care of your new Hot rod!! Please let me know if we can serve you in the future. Kevin Donohoe, Owner

- Pacific Grove

Deborah

3/3/2015

Stephanie was nice to work with - i"m glad to see a woman at a service garage.

Thank you Debbie for recognizing Stephanie and her efforts to serve the community. Stephanie is a pleasure to work with and an asset to our small company. We do look forward to seeing you next service visit. Kevin Donohoe

- Pacific Grove

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