I am a repeat customer. I have always had prompt, courteous, competitively priced & timely service. This time around, I had occasion to test their 3 year warranty. A part failed on some work they did about a year ago ( which I had forgotten about). It was in their system and the replacement part and work cost me zero. Plus they gave me a shuttle back and forth to my house. The present manager at the Forest Ave location,Justin, I had dealt with before at their smog shop. I found him to be a real gentleman and attentive to my concerns. I am very pleased with all my dealings with them and would recommend them to my friends.