Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Excellent service , fair priced , and I will be returning for my next service. 🌟🌟🌟🌟 🌟

Thank you, Dale, for the 5-star rating! It's great to hear that you had an excellent experience with us. We look forward to serving you again in the future.

- Monterey
5

Super amazing team, couldn’t have gotten my tire fixed without Beatrice! I got a flat on the highway and was recommended to Pacific Motors. Getting my specific tire on such short notice wasn’t really realistic but Beatrice helped point me in the right direction for the next best option. She made a pretty stressful experience really easy! Thank you again!

Thank you for the glowing review! We are thrilled to hear that Beatrice provided exceptional service during a stressful time. We pride ourselves on our team's dedication to finding the best solutions for our customers. We'll be sure to pass along your kind words to Beatrice. See you next time!

- Monterey
1

Rory was very professional. He was truly an exceptional person. But your Prices are thru the Roof. Your quote was $4,000 for the Oil Pan Gasket alone. $7,000.00 total. I found a Reputable Auto Repair Shop, that’s gonna repair the Oil Pan Gasket for $900.00. I’m having it done today. Good Luck staying in Business, with those prices. Jim McGlothen, 605 Fountain Ave. Pacific Grove.

We're sorry you didn't get the answer you were looking for. If it seems like there is more to the story here there is. The information you got from Rory included much more than the oil pan gasket. You brought us a 25 plus year old vehicle and asked for an assessment.Rory gave you pricing for a number of things. While it is true that $900.00 is substantially lower than the estimate we gave you, but in order to repair that leak PROPERLY, the transmission needs to come out. We pride ourselves in our ability to service many makes and models of cars at a very high level and we don't typically take major shortcuts. We are not the least expensive shop in the area (perhaps toward the top third), but we are at the very top end of value added. As you mentioned, Rory was very professional and his performance is consistent with the rest of our staff, especially our technical staff. I'm glad you were able to take care of the leak within your budget. Good luck in the future.

- Monterey
5

Friendly customer service. Professional work.

Thank you for the kind words, John! We're thrilled that you had a great experience with us. We take pride in providing excellent customer service and professional work. If you have any further questions or need assistance, please don't hesitate to reach out!

- Pacific Grove
5

I came in originally to have a few things taken care of on the weekend before Thanksgiving and they had my car ready the next day. The TPMS light turned back on but I didn't have time to go back until last week. They recalibrated the system and changed my battery in my key fob for free. They have great customer service and I'm assuming they were just in a hurry the first time. I will be going back

Thank you, Eli, for choosing us for your car needs! We're delighted that you had a positive experience. We apologize for any inconvenience caused initially and appreciate your understanding. We will ensure that everything is taken care of promptly next time. We look forward to serving you again!

- Monterey
5

Great customer service Done within the scheduled time Recommending to friends/family

Thank you, Epi, for your kind words! We're thrilled that you had a great experience with our customer service team. It's fantastic to hear that we were able to meet your expectations and even better when we hear that you'll be recommending our service to others. We look forward to serving you and your loved ones in the future!

- Monterey
5

I went to Pacific Motor Service because a friend recommended the and now will recommended them! They need a fast professional job and everything that needed to be fixed was fixed! Beatrice kept me informed the entire time, give her a call, you won't be sorry

Thank you, Dirk! We're glad a friend referred you to us, and we're thrilled you had a positive experience. Beatrice will be happy to hear she made a difference. We appreciate your recommendation too!

- Monterey
5

My recent experience with Pacific Motor Service-Monterey was exemplary, as I knew it would be. Their staff is top rate: professional, courteous, and efficient!

Thank you, Lee, for your kind words! We take pride in delivering top-notch service to our customers, and we're thrilled that you had a great experience. Our team will be delighted to hear your feedback. It's customers like you that make our job so rewarding!

- Monterey
5

Timely repairs. Straightforward assessment of problems and honest cost estimates. A very positive experience.

Thank you for the glowing review, Mark! We're delighted to hear that you had a positive experience with us. Providing honest assessments and transparent cost estimates is our top priority. We understand the importance of timely repairs, and we're glad that we could meet your expectations. If you need any further assistance, don't hesitate to reach out.

- Pacific Grove
5

We have relied on PMS for the last several years and they have met our expectations.

Thank you for your loyalty, William. It's great to hear that we've consistently met your expectations. We appreciate your feedback and look forward to serving you for many more years.

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.