While visiting my sister in-law in Monterey, my car started jerking and would not drive. The tow truck driver took my car to Pacific Motor. He said they were very good. Indeed they were. After running diagnostic tests they identified my radiator had cracked. I drive an Infiniti FX 35. The car is 14 yrs old and in good condition. The front office staff, Beatrice and Rory, provided outstanding professional customers care. They shared information about where to dine and shop nearby, as I had to walk. The office was clean, stocked with books, and they provided me water. The technical automotive staff fixed my car within eight hours. This was amazing. Most repair shops could not come close to obtaining parts and completing repairs so efficiently. With complete confidence I drove my car back to San Jose. If I am in the Monterey area again, I will schedule time for them to service my car as prodigious customer and car care are hard to find.
Hello Taren, thank you for sharing your fantastic experience at Pacific Motor! We're thrilled to hear about the outstanding service you received from our team. Beatrice, Rory, and our skilled technicians take pride in providing professional and caring customer service. We're glad we could get your car back on the road quickly. Should you find yourself in the Monterey area again, we'll be here to provide prodigious car care. Drive safely, and we look forward to serving you in the future!
- Monterey