Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Personable staff ,good service , will come In again.thank you

Your very welcome Royal. We appreciate you giving us an opportunity to earn your trust. We look forward to seeing you again. Service Manager,Beau Blackwell

- Monterey
5

Very professional. Great follow through, friendly, fair, efficient.

Thank you for the positive review and the recognition of our efforts on your behalf. Our objective is complete client satisfaction and I hope we hit the mark during your visit. Looking forward to seeing again! Kevin Donohoe, Owner

- Pacific Grove
5

5

5

You guys are consistently awesome. I always appreciate good service and honesty. Thanks! Katie

Thank you for the very kinds words and for taking the time to give us your honest feedback. We appreciate your dedication to our shop. Service Manager,Beau Blackwell

- Monterey
5

I brought my 2002 Camry to Pacific Motor Service for a full service oil change, tire rotation, wheel alignment & replacement of a window lift assembly on the driver's side. The wrong window lift assembly was delivered by the auto parts company so my car would not be ready until the following day. Kevin Donohoe called me immediately to inform me of the delay and was kind enough to offer me a rental car if I needed one. I did and was provided with a car for that evening at no charge. The next day my car was ready and I was able to drop off the rental car at Pacific Motor Service and drive away in my car. My Camry drives great and the driver's window is safe to use again. Thank you Kevin for accommodating me and for a job well done.

Thank you Rosann for the positive review and kind words. You extended a large measure of grace to me and my staff when the incorrect window lift assembly arrived and offering you a rental car was the least I could do. We look to establish long term relationships with our clients based on trust of our abilities and our commitment to complete client satisfaction. Complete client satisfaction is the most difficult to accomplish, especially when conditions occur that are completely out of our control. Take good care and we look forward to seeing you next service visit. Kevin Donohoe, Owner

- Pacific Grove
5

I would say honesty is the most important attribute in any professional service. Pacific Motors treated me right and gave me an honest assessment of what was wrong with my vehicle and what it would cost to repair. The work was completed in a timely manner and my car is now back on the road. Parts and Labor costs are fairly priced for the area and they are a great alternative to the dealership. Pacific Motors also offers a great warranty on service. So far so good.

Thank you Juan for your honest review. We appreciate you giving us the opportunity to earn your trust. We look forward to seeing you down the road. Service Manager,Beau Blackwell

- Monterey
5

Listened to what I needed, proposed a solution, called me to discuss costs prior to service... what more could I ask for.

Thank you Greg for taking a moment from your busy day to post a review. Its been my pleasure to serve your family, even when you are away. I’ll keep in contact with the Volvo. Kevin Donohoe, Owner

- Pacific Grove
5

I am grateful for the kind and honest service that Kevin and the rest of the staff gave me and my vehicle. They were thorough and showed true concern. I will definitely be returning for future service needs.

Thank you Jen for taking a moment from your busy schedule to write a review. We appreciate each and every client, both new and returning for their trust in our service. We look forward to seeing you next service visit. Kevin Donohoe, Owner

- Pacific Grove
5

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.