Thank you for leaving us a nice review Rachel. We invest extreme amounts of time and effort in our technicians' expertise and customer service! Thank you for noticing our efforts.

Hello Mrs. Kendall, I am sorry you felt it necessary to take your car to the dealership, but we do have a comprehensive warranty process in place in the event any issues occur that are related to repairs we perform. The issue you are referring to, however, would not have required a warranty. We were informed by your husband (after the fact) that he noticed some drips of oil on the ground several days after we performed an oil service on your Audi. He decided to take it to the dealership, who proceeded to charge you more than $200 to perform another oil service and install a new drain plug. Had you notified us of the issue, we would have resolved it in a matter of minutes at no charge. We were not given to opportunity to correct a very simple issue at minimal inconvenience. In your case the only part that was replaced was a very small twenty cent gasket for the drain plug.

Thank you for the fantastic review, Liz! We are thrilled to hear that Kyle provided excellent service and helped ensure a smooth visit. We appreciate your kind words and look forward to serving you again soon at Pacific Motors!

Thank you for your kind words Steve. It is a pleasure helping to maintain your Subaru on your Subaru. You have touched on several of our core values in your review. We focus a lot of energy on integrity, having a (auto)didactic nature and continually improving our competency within a very challenging industry. Thank you for noticing!

Thank you Derek for your fantastic review. We're thrilled you had such a wonderful experience with us. Our team is committed to providing exceptional service in a timely manner. So glad you appreciate it as much as we do.

Thank you for your stellar 5-star review Dany! hopefully all is well with your VW and her new brakes. We look forward to seeing you next time.

Thank you for the 5-star rating, Rob! We're glad to hear you had a great experience with us. If you have any more feedback or questions, please don't hesitate to reach out. We look forward to serving you again soon!

Thank you for the 5-star rating, Virdette! It's great to know that you had a positive experience with us. We strive to provide excellent service and are delighted to see that we met your expectations. If you have any further feedback or suggestions, feel free to reach out.

THank you for the very nice review! We appreciate your input and will strive to continue to impress.

Hello Jeremy, Thank you for your feedback. We are sorry you are displeased with your experience. The difficulty lies in the fact that you brought us a 20+ year old car that you had recently purchased and had driven to Monterey from Arizona on a short vacation. Your Nissan had multiple issues, and as you had little to no knowledge of the service history of the vehicle, were forced to start from scratch with the most obvious issue first, and proceed from there in a series of phases. Your Nissan came in with a check engine light. We discovered the mass air flow sensor was very dirty and creating issues for the computer. After installing a new mass air flow sensor, we also found the spark plugs were very loose (finger tight), we retorqued them and test drove the vehicle. The car drove fine at that time. You brought the car back with another miss fire; we followed up with a complimentary diagnostic and found a failed ignition coil. A very common issue with older vehicles. You decided to take care of the issue yourself, which is your prerogative, and I hope the car is running well. The process we follow is in an effort to exercise "minimal necessary force" to resolve issues on vehicles that have never been in our shop. I am glad our staff was friendly and professional. I just wanted to shed more light on our step-by-step process. We always do our very best to ensure our clients understand our meticulous process.