I had a engine problem at 4:00 on a Tuesday, and drove right there because I wanted to use a local VW repair place so I wouldnot have to dive to Salinas. I was greeted by Kevin; he took a look and then called me 1 hour later with the diagnosis, and the price to repair. The next mornig I arrived when requested to pick up my car. It was not only ready, but it was clean!!. That means a lot to me. I am grateful that I have found a VW repair place right in Butterfly Town, USA!

problem solved -hope it stays solved. the cost was higher than i expected. the courtesy trans. service-- a plus

fine and professional except computer system is extremely slow and crashed when I picked up at close of business, causing a long wait for the half dozen people trying to settle up their car and get on with their Fri evening. I had noticed the balkiness of your system before. Time for an upgrade!

I was in there a few months ago I got about over $3,000 worth of work done on my car. Kevin was very helpful and I was very pleased with my service. The check engine was something that was supposed to be fixed, but it came back on so I took the car back in. He had someone check it out and we made an appointment for the following day for it to get fixed. Due to my schedule I had to cancel the appointment and didn't have time to come in until last week. I ended up being charged for the mechanic to "look into the problem" and see what needed to be fixed. It was my understanding this had already been done. Beau said "there aren't any notes so I don't know what they did". I was not happy with my second visit because 1) I don't feel I should get charged $90 for something that was already looked into and supposed to be fixed by you guys. 2) The service with Beau was no where near the service with Kevin. I felt I was taken advantage of and charged unfairly. First visit gets 5 stars. Second visit only gets a star because the problem was fixed.

Service was very good.

Good service and feedback. I liked the offer of telephonic help by service. Keep it up.

I’ve been servicing my 1997 Subaru Outback at Pacific Motor Service for close to 10 years now. I’ve been every time was very pleased with the quality of the service. Some months ago, when after a serious collision, I had towed my badly damaged car to PMS, I was again very pleased with the repair. A week ago, I took my car to PMS, for a tune up, break replacements, and some minor problems and got my car back in a fine running condition. Kevin and his colleagues were patient, courteous, attentive, thoroughly professional. This time, when Kevin my home that the car was ready to be picked up, my wife went to pick it up for me because I was at work. Kevin took her for a test drive, listened to her questions patiently and explained to her what was done and why. She was so impressed by Kevin, the mechanics, and the repair shop that she decided that in the future she would take her own car too to PMS. Thank you Kevin and the rest of you at PMS. Sincerely, Laszlo Horvath (and Marge)

oil change and filter.

Beau did a great job at figuring out what is wrong with my vehicle and getting it fixed as soon as possible. Being a college student I do not have a lot of time to get the car fixed but he worked really well within my schedule to help ensure my car was working great before I left.

Love this place! Beau was very patient with me and my car while it had a two-week intermittent 'check engine' light problem. When it finally stayed on for good, he got me in right away and fixed it.