SCHEDULE ONLINE APPOINTMENT

Monterey and Pacific Grove Auto Repair

4102 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
Get Directions
Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
Get Directions
4

Well, all's well that ends well, sorta, but there were some unnecessary glitches in getting a new battery into my '98 Isuzuz Rodeo. What could have been routine turned into several mis-ordered batteries and plenty o' wasted time. In the end, it was rather pricey, too, with $ 40 bucks charged for labor alone just to change out my batteries and re-hook one up, taking maybe one minute as the cables are clean and new having had an alternator recently installed at PMS, so there really is no justification for a $ 40 change-out in my opinion . Near $ 200.00 battery bill was pretty disappointing overall, but appreciate the service and darren does a fine job

Robb, Thank you for the feedback. I have to agree with you in that glitches do waste time. We are a service shop and not a parts store and sometimes getting correct parts can be a headache. I do appreciate the patience you had. In looking at the estimate, It appears I cut the labor time in half from $40. We do our best to please all of our customers. Please feel free to give me a call if there is anything I can do. Darin 372-6575

- Pacific Grove
5

All three locations have done outstanding work for me on three autos, each with over 100k miles. Keep up the good work.

My crew and I Thank you for the positive feedback. Enjoy the holidays. Darin

- Pacific Grove
4

Great Work

Thank you for the review Marty. It is always nice to receive positive feedback. See you on the course. Darin

- Pacific Grove
5

Our car was in the shop for 2 days to correct an oil leak. Sounds easy? No. The leak was from a gasket that could be accessed only by lifting the engine out, and that involved removing many other parts. But it all got done and done well. As usual, we were very pleased with the service.

Thank you for your feedback Mr. and Mrs. Fremgen. We value your feedback and loyalty to our shop. We hope all is well and stays well. Service Manager,Beau Blackwell

- Monterey
5

We brought our BMW Z3 in for routine service. There was a problem with a leaky gasket. They explained the problem in detail over the phone and in greater detail when we picked up the car. We were impressed with the personal service and the contact.

Thank you for review and kind words. We look forward to developing a long lasting relationship with you and your vehicle. Service Manager,Beau Blackwell

- Monterey
5

First time @ Pacific Motor Service, after 22 years at the BMW dealership. These folks were GREAT!! Beau addressed ALL our questions and concerns. We had checked them out with Click and Clack, and they lived up to all the good reviews there. We will never take our two BMWs anywhere else, and feel fortunate to have found them.

Wow. I am speechless. Thank you Mr. & Mrs. Weinstein. We appreciate you giving us a chance to earn your trust and show you how we try to set a whole new standard for automotive repair. Service Manager, Beau Blackwell

- Monterey
5

Smooth and efficient with top notch service.Customer care is their first priority. No better representation of the company than Bo.Thanks for a great job.

We appreciate your review and are very pleased to hear that you are happy with our service. Thank you for trusting Pacific Motor Service. We look forward to seeing you down the road. Service Manager,Beau Blackwell

- Monterey
5

Thanks to all the guys at Pacific Motor Service, I'm able to get into my car with confidence. Kevin and Beau truly go above and beyond what is expected! Thank you very much!!

You are very welcome. It is our pleasure to go above and beyond to make our customers happy. We appreciate your feedback and look forward to seeing you in the future. Service Manager,Beau Blackwell

- Monterey
5

What a fantastic experience! Pacific Motors took my car in right away, gave me a complete rundown on the issues, provided a very accurate quote regarding the cost, completed all the work in the time that it was promised. They are the most trustworthy, reliable, garage I have ever had work on my car!

Wow. We appreciate the kind words and that's exactly what we strive for. We want to seperate our shop in every aspect from other shops. Service, time, friendly, clean, etc. Thank you for your review. Service Manager,Beau Blackwell

- Monterey
5

Friendly, prompt service. Repaired vehicle in a very timely manner, allowing us to continue with our vacation. Thanks

Thank you for for your review. We appreciate your feed back and are pleased we were able to get you back on the road quickly so you and your family could enjoy your vacation. Service Manager,Beau Blackwell

- Monterey
1...358359360361362363364...411
Leave a review
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.