Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4.5

Service Manager very helpful. Fully explained details of services and prices. Very nice lobby area. Professional techs in uniforms and work bays very clean. Offered transportation assistance if needed. Car returned washed and vacuumed clean! If your looking for a good shop to take your car to, this would be the place!

Thank you so much for the review Anthony. We are happy that you are pleased with our shop, service and dedication to excellence. Hope all is well. Service Manager,Beau Blackwell

- Monterey
4

Although this problem was difficult to diagnose, I thought you guys did an excellent job of getting us as far as you could. I problem (for now) seems to be resolved.

4

There was a bit of initial confusion regarding what my car needed versus what I wanted to have done. After some false starts on the scope of services, it all ended well and there were no final problems. One thing which emerged was that I was initially scheduled to replace a drive belt, which PAcific Motor had replaced only 18 months earlier. When your computer software gets updated, you might try to include a program that cross checks earlier work performed.

5

Outstanding serv. and staff. Will b back.

Thank you Jack for your review and kind words. We look forward to seeing you again in the future. Service Manager,Beau Blackwell

- Monterey
4

Very nice folks, great work for the price. I felt really comfortable with the service people and they really seemed like they were there to help. I feel like I can take my car there and I will always be taken care of. I highly recommend them.

5

Everything worked out well despite the surprise of having my oil change turn into a lot more. The loaner car enabled me to meet my afternoon's obligations. Having the repairs completed on the same day was an unexpected bonus. Thanks.

Your welcome Carol. Glad we were able to get you your car back quickly and help you with alternate transportation while we worked on your vehicle. We value your feedback and commitment to our shop. Service Manager,Beau Blackwell

- Monterey
5

As always, I was thankful for another successful service, our aging BMW not only was fixed, but looked brand new after they washed the car! I was taken home immediately after taking the car in by the friendly shuttle driver and picked up on schedule to retrieve the car. Beau keep me posted on the cost of repair and when it would be ready via texting - very handy to check on the service progress. Please feel free to print this review in your next newsletter which we enjoy - Kimberly and David Caneer

We appreciate your kind words and always enjoy seeing you. We hope all is well and are also very happy that you are pleased with our service. Thanks again. Service Manager,Beau Blackwell

- Monterey
5

THIS IS THE FINEST AUTOMOTIVE SERVICE / REPAIR ORGANIZATION ON THE MONTEREY PENINSULA!

Wow. I must say I agree. Thats because I work here and know the effort we put into each customers vehicle and also make sure we make this as pain free as possible. We appreciate your review and very kind words. Service Manager,Beau Blackwell

- Monterey
5

You always are very helpful and go the extra mile for your customers. It is greatly appreciated. Thanks for great service!

Your very welcome, it really is our pleasure and we try to set a new standard for the automotive repair industry. We believe in quality service, quality parts, quality work and a long warranty to back that up. Thank you for your review Marilyn. Service Manager,Beau Blackwell

- Monterey
5

My 2006 Subaru Legacy GT needed new brakes and more. Now it's running as well or better than the day I bought it almost six years ago! Excellent attention to detail. They also cleaned the car inside and out, making it look new too! Many thanks to Kevin, Victor, and the rest of the team. Great job!

Thank you Mr. Rowe for your kind review. We appreciate your honest review and time to fill it out. We look forward to seeing you again. Service Manager,Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.