Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

I can always count on Pacific Motors for providing not only great care to my vehicles, they go out of their way to accommodate my schedule.Yesterday, I showed up in the early afternoon hoping they would squeeze me in for some maintenance as I had a tight week ahead of me in terms of time. Beau got me in, and he made sure my car was given the care it needed to keep it well maintained. I never have to worry about what my car needs to keep me on the road. Beau and Pacific motors do that for me.

Thank you for your kind and honest feedback Mr. Sanchez. We are happy we were able to get you in and out fairly quickly, especially without an appointment. Thanks again. Service Manager,Beau Blackwell

- Monterey
4.5

Only problem was apparent late call that car was ready.

5

Service at Pacific Motors is consistently excellent. My concerns are never treated as trivial or unimportant. Clear information is given in a manner that is respectful and kind.Once again, I am a happy customer and my vehicle is driving better than ever!

Thank you for the kind review Teresa. We appreciate your feedback and for choosing Pacific Motor Service as your repair shop. We look forward to seeing you again. -Service Manager, Beau Blackwell

- Monterey
4

Very helpful. Thank you pg motor service

4.5

As always, the service at Pacific was excellent, as I have come to expect and have never been disappointed in my expectations.

5

I am always impressed with the prompt service and pleasant reception I've always received. Pacific Motors definitely know the importance of customer service and support. They go out of their way to accommodate.Thank you so much

Thank you for the kind words and honest review Rosanna. We appreciate your business and all you do for us. We look forward to seeing you again. Until then,we hope all goes well. Service Manager,Beau Blackwell

- Monterey
4

The service on my car was quick and well done. Even provided a rental car when my car needed some additional repairs that they couldn't complete the same day.However, you can definitely get the parts cheaper elsewhere. Unless you need immediate repairs, I suggest shopping around for the parts.

4.5

Service Manager very helpful. Fully explained details of services and prices. Very nice lobby area. Professional techs in uniforms and work bays very clean. Offered transportation assistance if needed. Car returned washed and vacuumed clean! If your looking for a good shop to take your car to, this would be the place!

Thank you so much for the review Anthony. We are happy that you are pleased with our shop, service and dedication to excellence. Hope all is well. Service Manager,Beau Blackwell

- Monterey
4

Although this problem was difficult to diagnose, I thought you guys did an excellent job of getting us as far as you could. I problem (for now) seems to be resolved.

4

There was a bit of initial confusion regarding what my car needed versus what I wanted to have done. After some false starts on the scope of services, it all ended well and there were no final problems. One thing which emerged was that I was initially scheduled to replace a drive belt, which PAcific Motor had replaced only 18 months earlier. When your computer software gets updated, you might try to include a program that cross checks earlier work performed.

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.