Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4.5

Very conscientious and courteous attention.

4.5

Beau has always been very friendly and provides very respectful treatment to all customers.Though expensive in general, good service is what makes us come back here.

Mr. Menon it's always a pleasure to see you and get to know you better. We are not the most expensive nor are we the cheapest repair shop. We use quality parts, have the longest warranty in Monterey County and most importantly we care. Service Manager,Beau Blackwell

- Monterey
5

Pacific Motor Service is a class act all the way. Their great customer service makes it obvious how much they value their customers. Their honesty and efficiency have gained a loyal customer!

5

Don't waste your time anywhere else....this is the real deal. Very pleased with our service since moving here.

4.5

This was my first time visiting Pacific Motor Service. Beau was helpful, friendly, and efficient. The oil change was completed in the time quoted which was important to me as I had another appointment right afterwards. There were some other issues on the car that need to be addressed, but they were explained clearly and I didn't feel as if they were just trying to get more money from me. I will definitely go back.

Thank you Leah for your review. We appreciate your feedback and look forward to seeing you again in the near future. Service Manager,Beau Blackwell

- Monterey
5

My thanks to Beau and all the folks who made my service experience painless and in fact, downright pleasant! I especially appreciated the professional way that my questions were answered and the kindness shown when dealing with worries! My car was worked into the schedule so that I could drive back to Big Sur the same day...and to top it all off, Michael even walked across the street with me to help carry a bag of dog food to my car! I just moved here and I feel blessed to have found a great garage with people I feel I can trust. Thanks!

Denise thank you for the kind words. You are a sweet lady and it was a pleasure to meet you. We do provide a service that goes above and beyond any other repair shop. Hope all is well. Service Manager, Beau Blackwell

- Monterey
5

My thanks to Beau and all the folks who made my service experience painless and in fact, downright pleasant! I especially appreciated the professional way that my questions were answered and the kindness shown when dealing with worries! My car was worked into the schedule so that I could drive back to Big Sur the same day...and to top it all off, Michael even walked across the street with me to help carry a bag of dog food to my car! I just moved here and I feel blessed to have found a great garage with people I feel I can trust. Thanks!

5

Got me in and out expeditiously, car feels good and the waiting room (and coffee) were conducive to my reading a bit, which I really need.

Thank you Mr. Hammel for your review. We are glad that you are happy with our service. We wish you a very happy New Year. Until next time. Service Manager,Beau Blackwell

- Monterey
4.5

I was Wowed! Fantastic Customer Service! Not only to me but to everyone who came in while I was there!!! My problem was taken care of right away and I left with a big smile! Many Thanks!

4

I was very satisfied with the service I received from Pacific Motor Vehicles! I was treated very well and everything was explained to me. It was pricey though, and cost a lot for tires and brakes and labor.

Were happy you were satisfied with our service. Would like to go over the estimate with you and see what you thought was so expensive and make sure there wasn't any mistakes in prices. We sell wholesale prices for tres? Maybe it was everything put together make it seem expensive because I know it can get very over whelming,or sticker shock as some call it. Service Manager, Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.