Testimonials - Page 368 - Pacific Motor Service Monterey

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Carol M

12/9/2011

I always appreciate the thoughtful, courteous and thorough service. It was a little disappointing to get home and find an email with a discount offer that I didn't get to take advantage of. I hope your offer to provide it on my next visit becomes a reality.

Sorry Carol abot you not seeing the offer that went out by email before you came. We can apply that to your next visit no problem even if it's expired by then. Nice to see you,Happy Holidays. Service Mnager,Beau Blackwell

- Monterey

Harold K

12/8/2011

my service was on time and done in a professionalmanner. I waited while the service was being doneand it was done in less time than I expected.

anonymous

12/6/2011

I have gone to Pacific Motor Service twice now. They do thorough work, and customer service is excellent.

Thank you for your feedback. We appreciate your review and look forward to seeing you again. Service Manager,Beau Blackwell

- Monterey

Toni O

12/3/2011

4.5

Service in general has gone above and beyond the call of duty. Extra amenities are regularly offered such as additional attention to certain items, shuttle rides when necessary, friendly and pleasant interaction.

Allen M

12/2/2011

My cars are basic transportation but when they are not working or need some routine attention, I can always count on Pacific Motors. Even if the repair is costly, Beau explains the details so I can understand and accept the needed work. Communication is better than any auto service I have used before. I have come to appreciate and depend on Pacific Motors.

I'm glad that you appreciate the time and detail that I take to explain all aspects of repairs. It's important that people understand what there buying or choosing not to buy, and why it may be important. Thank you for the kind review Mr. Miller. Service Manager,Beau Blackwell

- Monterey

anonymous

12/1/2011

4.5

Service appointment is easy to get online. Personnel are friendly and honest. They tell you what needs to be done for safety and what is preventative maintenance. They also send reminders for service and offer discount incentives.

Sylvia O

12/1/2011

I have been bringing in my 2000 Toyota Echo for this and that a few times over the years (my Toyota has been a great car). And everytime I feel the same... they take the time to explain the service and I get educated, I do not feel taken advantage of and they work with me and my schedule. I trust Pacific Motor service.

Thanks Sylvia! We really appreciate the feedback and your business. Happy Holidays!

Mark Lavin
Service Manager

- Pacific Grove

anonymous

11/30/2011

Simply the best, most professional, and friendliest service around.

We except nothing less than the best service around and I hold my technicians to that same standard. We value your feedback and appreciate you giving us the opportunity to earn your trust. Service Manager,Beau Blackwell

- Monterey

Frances R

11/30/2011

4.5

Great service! You took my car right away and finished it up in one day so that I could use it that same night. I also appreciate the ride to work!Only question-could I have foreseen this problem?Frances

Frances we appreciate your review and value you as a customer and as a person. Unfortunatley there is nothing on this prolem that you or we for that matter,could have done to stop it from happening. It was working fine last time you came in and just decided to give out now with no signs of having issues. Service Manager,Beau Blackwell

- Monterey

Richard W

11/28/2011

As a long-time customer of Pacific Motor Service, I am continually impressed with the attention to detail and quality of service. I never knew an auto repair shop could be so well run.

Thank you so much for the kind review Mr. Westbrook. We appreciate your feedback and loyalty to our shop. We will continue to try to improve and set a new standard for auto repair facilities. Service Manager, Beau Blackwell

- Monterey

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