Testimonials - Page 371 - Pacific Motor Service Monterey

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Phil P

10/21/2011

Dropped my car off at the end of the day as it started acting up. I received a call back within 30 minutes to tell me what was wrong. I had the car back before lunch the next morning! AWESOME!!

Mr. Penko we appreciate your review and your loyalty to our shop. Were glad we were able to diagnose and repair your vehicle very quickly and effeciently. Look forward to seeing you again. Service Manager,Beau Blackwell

- Monterey

tom & maureenh

10/20/2011

4.5

Professional, thorough, courteous, reasonably priced and I've come to expect nothing less from Pacific Motors. I also like that they can wash, wax and detail my car while it is in for service. Additionally, since there is no VW dealer on the Monterey Peninsula, I appreciate getting my warranty work done locally rather than in Salinas or San Jose where I have to kill most of the day traveling and waiting around.

yes Mr. Hicks we are the one stop shop and hold areselves accountable too for only the best customer service and quality work, nothing less. Thank you for the review. Service Manager,
Beau Blackwell

- Monterey

anonymous

10/20/2011

4.5

Had no idea what to do with truck that had been sitting in driveway for 1 year+...called Pacific motors and Bo provided great options including reputable towing company...got truck there and Bo and Pacific motors team followed through in great fashion...they provided great interim reports, always asked what i wanted and provided pros and cons of choosing one option over another. great service, great experience, highly recommend.

Thank you so much for your review. Were glad that your happy with our service. That's our job is to educate the customer and allow them to make a decision that fits there needs and finances. Service Manager,Beau Blackwell

- Monterey

anonymous

10/14/2011

4.5

It was a great experience. My first smog check did not make it to DMV, so they did another one right away and I went to AAA to re-register 15 minutes later.

Thank you for the positive feedback! Please come by when it time for routine maintenance...look forward to seeing you then.
Kevin Donohoe
Owner

- Pacific Grove

Terry,kay S

10/13/2011

The Audi's running great, but should I be concerned that the brake light's popped on again, Bo?

Thank you for the review Terry. It's something that we should definitely take a look at but your brakes are fine so it's gonna be an electrical issue or something to that effect. Service Manager,Beau Blackwell

- Monterey

Sarah H

10/12/2011

Pacific Motor Service has been amazing in helping me make sure my car is driving saftly! Everyone is so helpful and I trust the advice that they gave me. Thanks soooo much!

Thank you Sarah for the kind words! Our objective is to provide you with peace of mind and confidence your car is safe for you and your family. Thank you for your trust and I will share your testimony with Jim, Darin and the guys.
Kevin Donohoe
Owner

- Pacific Grove

anonymous

10/12/2011

As usual, everyone was friendly, helpful, and professional.

Thank you so much for the kind words and for your review. We thank you for choosing Pacific Motor Service as your one stop repair shop. Service Manager,Beau Blackwell

- Monterey

Kim B

10/11/2011

Beau and Kevin, Thank you for your professionalism, kindness and patience with the repairs on the Tahoe. David and I appreciate the time you are taking in explaining all that the Tahoe needed and talking with him about breaking in the new motor. It's a great truck that needed TLC. Thanks for caring for us and our vehicles! Kim Burgess

Your very welcome Kim. That's our job is to not only repair cars but to educate our customers on why they need to be fixed and why it's important to maintain them. That way you can make educated decisions. Service Manager,Beau Blackwell

- Monterey

Hannah C

10/10/2011

I needed an evaluation of a used car I was smitten with. I knew you all could provide that and you did. Thank you so much!

Your very welcome Hannah. It's our pleasure to help you make sure you know what your getting yourself into before you buy a used car. Thanks for thinking of us. Service Manager,Beau Blackwell

- Monterey

James B

10/6/2011

Great service and appreciated personal accomdation in pick up and delivery of car.The best!!

Thank you Mr. Booth and your welcome for the pick up and drop off of your vehicle. We hope all is well with you and your family and we are always glad to help you in any way we can. Service Manager,Beau Blackwell

- Monterey

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