Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4.5

To Pacific Motor Service Management:We greatly appreciate the prompt service on our vehicle as well as your reasonable prices. We will not hesitate to use your facility for future repairs and maintenance, and we will gladly recommend you to friends and family.Sincerely,Ed and Eva Ferranti

Thank you Mr. & Mrs. Ferranti for the review and for giving us a chance to earn your trust. It was our pleasure to help you with your vehicle and look forward to seeing you again. Service Manager,Beau Blackwell

- Monterey
4.5

Came highly recommended from my (then) current mechanic who was swamped with work. Very fast, efficient, thorough. A bit on the pricey side, but I feel I got treated very well.

Thanks Rob for your review. We are not the cheapest but not the most either.We use quality parts,we have two master technicians,3 year warranty and the best customer service around as you experience. Simply stated,we care. Service Manager,Beau Blackwell

- Monterey
5

The guys at Pacific Motor are on top of their game! They were able to get my vehicle smog check completed almost 30 minutes before my actual appointment time. This was helpful because it saved me from having to leave my truck and arrange a ride while the service was being performed. I will recommend this outfit to anybody who needs automotive service.

5

A hose on my AC was leaking and needed to be replaced. The part was ordered but delayed due to mechanical issues with the delivery truck. Beau was great about keepping me updated as to the status. He offered to get me a rental car to use during the delay. Great service....AGAIN!

Phil we are definitely sorry about the part delay.If I could stock every part I needed we would get our cars out on time 99% of the time but we do appreciate your patience and the review. Service Manager,Beau Blackwell

- Monterey
5

I am new to the area and it is always a scary thing as a young woman taking your car to get serviced. I initiallly called for detailing. I spoke to Kevin (who I later found out was the owner) he was so helpful and polite and asked if I needed any service in addition to the cleaning. The day I dropped my car off Beau was so pleasant, asking how my day was, what I do for work, taking time to explain what he was doing, when the shuttle driver would be there, offering me water. The shuttle driver Michael was also extremely nice, and funny, it was an enjoyable ride. When they called to go over what my car needed, they went over each item and why I needed it and the cost. When I said I needed to call a friend to ask if I really needed all these things Beau said that was fine and that they encourage people to do that. I found out that the prices were extremely fair, especially for original parts and labor. When I picked up my car, again Beau was extremely friendly asking how my day was, about the place where I work and went over what they did line by line. Also - the car looked incredible, the detailing job was phenomenal and my car runs great, my brakes are so smooth. Great place - will definitley recommend to everyone I know.

Wow what a review. It makes me feel good when someone recognizes the difference between our shop and other automotive shops. Look forward to seeing you again and thank you for the very kind words. Service Manager,Beau Blackwell

- Monterey
5

I have used Pacific Motor Service for regular service on two automobiles for over a year. They are consistently friendly and responsive. I trust their recommendations and feel they have my best interests in mind. I took my cars to another local shop but discovered they would not tell me when they could not solve repair problems. The more I deal with Pacific Motor Service, the more I am confident I made the right choice to start using their service.

Thank you so much Terry for your review. We have enjoyed helping you with your vehicles needs over this past year and look forward to building a life long relationship with you and your vehicles. Service Manager,Beau Blackwell

- Monterey
5

oil change and crank seal replacement done quickly as promised

Thank you for the review Mr. Menon. We appreciate you as a customer and are happy to see you back. Service Manager,Beau Blackwell

- Monterey
5

The repairs on my automobile were handled wonderfully even on a short timetable.No negatives whatever.

4

Simple oil change and windshield washer repair, both done efficiently and no complaints about charges. Will continue to take my cars there

4

I stopped in for an oil change and appreciate being told that it would be awhile before they could get to me rather than having me sit and wait for them to get to my job. Instead, I made an appointment to get in the next day and the work was done in a timely manner and the staff was very courteous and friendly. I'll definitely be going back again!

We are an honest facility on all levels. We try to let people know when they can expect there vehicle back,estimates that are accurate and tell you what needs to be done and how serious or not serious it may be. Service Manager,Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.