Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Besides my other newer vehicles I take to Pacific Motor Service for regular maintainence, I was a little worried for my '95 Toyota pickup which needed a smog. The "check engine" was on so I just knew I was in for some frustrating news. After a quick diagnostic, they found a simple problem with a defective vacuum hose. Simple fix, minor charge and smog passed. They also honored their "guaranteed service" from a previous repair. The work was finished on time and done well.

Thanks Chuck! Very happy to hear we were able to meet your expectations. Happy Holidays!

Mark Lavin
Service Manager

- Pacific Grove
4

Good job in diagnosing a persistent oil leak that was misdiagnosed several times by the dealer.Pacific Motor also caught leaking power steering hoses and performed repairs concurrently to avoid duplicate "book rate" charges for the work.

We are very pleased that we were able to help you get your vehicle fixed correctly. We look forward to buildning a long lasting relationship with you and your vehicle. Service Manager, Beau Blackwell

- Monterey
5

These guys are terrific! Everything is so clean and organized. And Mo has the patience of Job.Thank you!

Your welcome. Were glad you are happy with our shop and we look forward to seeing you in the future. Service Manager,Beau Blackwell

- Monterey
5

Thanks to all of you at Pacific Motor Works. You're all so nice and helpful. I felt like I was treated honestly, and everything was explained in a way I could understand. Thanks also for the use of the car while mine was in for repair.

5

I always appreciate the thoughtful, courteous and thorough service. It was a little disappointing to get home and find an email with a discount offer that I didn't get to take advantage of. I hope your offer to provide it on my next visit becomes a reality.

Sorry Carol abot you not seeing the offer that went out by email before you came. We can apply that to your next visit no problem even if it's expired by then. Nice to see you,Happy Holidays. Service Mnager,Beau Blackwell

- Monterey
5

my service was on time and done in a professionalmanner. I waited while the service was being doneand it was done in less time than I expected.

5

I have gone to Pacific Motor Service twice now. They do thorough work, and customer service is excellent.

Thank you for your feedback. We appreciate your review and look forward to seeing you again. Service Manager,Beau Blackwell

- Monterey
4.5

Service in general has gone above and beyond the call of duty. Extra amenities are regularly offered such as additional attention to certain items, shuttle rides when necessary, friendly and pleasant interaction.

5

My cars are basic transportation but when they are not working or need some routine attention, I can always count on Pacific Motors. Even if the repair is costly, Beau explains the details so I can understand and accept the needed work. Communication is better than any auto service I have used before. I have come to appreciate and depend on Pacific Motors.

I'm glad that you appreciate the time and detail that I take to explain all aspects of repairs. It's important that people understand what there buying or choosing not to buy, and why it may be important. Thank you for the kind review Mr. Miller. Service Manager,Beau Blackwell

- Monterey
4.5

Service appointment is easy to get online. Personnel are friendly and honest. They tell you what needs to be done for safety and what is preventative maintenance. They also send reminders for service and offer discount incentives.

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.