Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Went in to Pacific Motors for an oil change and smog check. They discovered that the car needed some major repair. It was a great shock when I heard the totall amount, but Beau made the experience as painless as he could by thoroughly explaining each charge for labor and parts. He provided a rental car for my use,and when I returned the car, he offered to return it to the rental agency. He really took time and patience which I really needed. Many thanks.

Your so welcome Barbie. It's not easy when we find out our car has some huge underlying problems but once we get over the sticker shock,then it's time to think and way our options. Glad we could help.Thanks for the review as well. Service Manager,Beau Blackwell

- Monterey
5

We had pleasant, efficient service from Jim and his team. We appreciate the timely manner in which our car was completed as well as the tasks performed. We plan to continue having our cars serviced there as needed in the future. Thanks, Jim!

Hello Mr. and Mrs Foss,

It has been a year and a half since we added the shop in Pacific Grove. It is truly a pleasure to meet the community and be a valued part of one of America's last hometowns!

Jim Hayes
Service Manager
Pacific Motor Service-PG

- Pacific Grove
5

Pacific Motors replaced four tires on my vehicle and aligned all wheels. They discussed the choice of tire and procured the type I wanted at a competitive price. The work was done in a few hours and everything is satisfactory.

Were glad that your vehicle is doing much better Mr. Luiz and that you are happy with our service. Thank you for the review. Service Manager,Beau Blackwell

- Monterey
5

Great job! Also appreciate rescheduling the work when requested. Beau also accommodated a last minute request for a check of my brake fluid condition.The shop is very well maintained, the staff very professional, and I like the waiting area from which I can watch work being done on my car.

Yes our waiting room is one of a kind. We want people to be able to see there vehicle if they want to.Also have magazines,coffee and tv for your convenience.Thanks for the review Jim. Service Manager,Beau Blackwell

- Monterey
5

Yet again, my Jeep and I received great service at Pac Motor Service in Monterey. I easily scheduled and confirmed my routine service appointment online. I dropped my car and key off in the box, headed to work and received a call that afternoon letting me know that my car was in great shape and ready to be picked up. At which point I remembered I needed a smog check- they were happy to help me and indicated it would only take 20 minutes. I picked up my car after they closed (b/c I work in Salinas) and paid for the service the next day. It was that easy!

We defininetly want to try and make each visit to our shop as easy and convenient as possible. As we know car repairs are not always fun financially but your vehicle continues to need only minor maintenance and not repairs which we all like. Service Manager,Beau Blackwell

- Monterey
5

Great work. Completed as scheduled and on time.

Thank you for your response Art. I know we just finished some brake work on your other car. Hopefully all is well and you are stopping on a dime.

Jim Hayes
Service Manager
pacific Motor Service-PG

- Pacific Grove
5

Service was excellent. I was very pleased with their customer service. It was my first time bringing my car to pacific motors Monterey. They listened to what i needed done.Beau was the guy at the front counter. Very friendly and outgoing personality. Very happy with my oil change and my front headlights. I will definitely bring my car back for future servicing.

Thank you for the kind words Philip. We are glad you are pleased with our business.It was a pleasure meeting you and look forward to seeing you again. Service Manager,Beau Blackwell

- Monterey
5

Great Again!!!!!!! I will bring in my other car soon.

It's always a pleasure to see you Steve. We appreciate your business and dedication to our shop. We are glad the car is doing great again. Service Manager,Beau Blackwell

- Monterey
4.5

I brought in my 1988 RX-7 convertible for routine oil change - lube job service. The service was accomlished in a timely manner. Additional work that was advisable at 120,000 miles of use (fluid changes, tire rotation, etc.) were also taken care of. The car was ready as scheduled for pick-up. I also appreciated the ride to work at the time I dropped the car off.

Scott you are a model customer as far as knowing the important of maintenance and it has paid off this car has only had a few repairs in it's life and that due to your knowledge of how important maintenance is. Thank you. Service Mnaager,Beau Blackwell

- Monterey
5

The people at pacific motor service are extremely friendly and knowledgable. They will provide you with the service you are looking for with extreme professionalism. If you are looking for a mechanic and haven't gone here, give the professionals at pacific motor service a shot.

Professionalism is one of our satndards here at Pacific Motor service. Thanks for the shining review! Hope to se you again.

Jim Hayes
Service Manager
Pacific Motor Service-PG

- Pacific Grove
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