Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Staff was very friendly and helpful! They were very willing to take my car in "last minute" and worked very efficiently. I have always had great service at Pacific Motors and feel confident that my car is being treated with care and high quality service.

We will miss you guys. It was a pleasure to help you and develope a good relationship with you and your car. We hope you find a good shop where your moving and if you ever need our help or have questions,please call. Service Manager,Beau Blackwell

- Monterey
4

I came here while visiting Monterey with visiting friends. My Golf broke down and luckily PMS was close by. The service was fantastic and the people very friendly and helpful. They drove to the water where we goof off and ate while the car was being worked on. They picked up later that afternoon and the car was cleaned and fully repaired. I think PMS does great work. I have to say it seems expensive but in the situation I was glad they were open and helpful. The work cost about $660 but I guess when you are out of town it is nice to work with a company you can trust even if it seems a bit more cost. Thanks PMS.

Your very welcome. We are just a bit pricier than an average shop. The reason is because we use quality parts,have master technicians,longest warranty in CA,etc. Basically you pay for what you get and here it's quality and great service from people who care. Service Manager,Beau Blackwell

- Monterey
5

Thanks for accommodating a very tight schedule.

No problem Buzz. Anytime. We are glad we were able to get your vehicle in and out for you. The vehicle is in great shape and that's because you do whats suggested and we thank you for trusting us as well. Service Manager,Beau Blackwell

- Monterey
5

Everything was done right and faster than predicted. As always, I am more than pleased with Pacific Motor Service.

We are glad you are happy with our service Mr. Fremgen. We are happy to call you a life long ,loyal customer of Pacific Motor Service. Until next time.Service Manager,Beau Blackwell

- Monterey
5

We always take the van and car to Pacific Motors located on Forest Hill in Pacific Grove. Kevin and his crew have always been HONEST & HELPFUL and have worked with us when it comes to repairing our automobiles. Kevin has integrity and takes pride in his company and the work that they do. We have never had any problems,we refer all of our friends/family to them for the big issues and the small tiny repairs too. At Pacific Motors I know that what I am paying for is what I am really getting!

Thank you for your raving review Stacy! The reason that i work here is because I see the same dedication to honesty and excellence in Kevin that you do. I appreciate the time you took to tell us how we are doing. Jim Hayes, Service Manager

Jim Hayes
Service Manager.PG

- Pacific Grove
5

Pacific Motors really delivers on service. They always make time for you, and get your car in to the shop when you need without any fuss or fancy. Beau at the desk is professional, caring and motivated to help. he always goes the extra mile. They get the work done efficiently, on time, without being pushy or giving you a sell. In a world of declining customer service, this business is on my top ten list as an example of what great management and a caring staff can do to promote good business practices. It is a team effort at Pacific Motors, and I will always bring my car back to them, because I trust their experience and problem solving skills.

Thank you so much for the kind review. We are glad our above and beyond service is recognized and appreciated. We do provide a whole different service.Example, after work one day I went to jump a customers car and when it wouldnt jump I waited for a 1hr tow truck with them. :) Service Manager,Beau Blackwell

- Monterey
5

if you want personal service, great prices, and just plain honesty...this is the [place to take your car!!!!

Well said and thank you Lydia for the honest review. We look forward to seeing you and your husband and your vehicles next time. Until then, hope all goes well. Service Manager, Beau Blackwell

- Monterey
5

Hello,Just wanted to let you know that I could not have been happier with the service at Pacific Motor Service. Everyone was courteous and efficient. I will definitely return in the future. Thanks so much.

Glad you are satisfied with our service and care for you and your vehicle Janet. Thank you for allowing us to have the chance to earn your trust. We appreciate the review as well. Service Manager,Beau Blackwell

- Monterey
5

Great customer service from the start to finish... Beau was very friendly and courteous! I'm confident my car was well taken care of and plan on returning for maintenance as needed. Thanks Pacific Motor Service.

Thank you Holly for the kind words. We are glad we will be seeing you again and thst you thought you were well taken care of, because you are.Your vehicle is in good hands now. Service Manager,Beau Blackwell

- Monterey
5

I just had a fabulous experience with Pacific Motors! After being quoted sn outrageous price for my 30,000 mile maintabce for my 2010 Mustang by Fird, I called Pacific Motors where the personal interaction was not only immediate, professional and friendly, but the price for the identical service was substantially less. There was a courtesy shuttle that allowed me to continue with my day, and the service was completed in less time than I expected. I have my car back and she's performing great! If I could give them six stars, I would!

Thank you so much Nancy for the review. I'm glad you are happy with our above and beyond service. We look forward to seeing you and your vehicle for years to come. Service Manager, Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.