This past Monday was a near disaster because my brakes failed on Route 1. My mother and I were on our way to San Simeon from Oakland. Our car was towed to Pacific Motor Service. Once arriving, Beau assured us that they would have all the mechanics work to replace the brakes and finish by 5pm. My mom and I thought were going to be stuck in Monterey overnight but ended up spending at most 3 and a half hours there.We were extremely distressed but thanks to the service provided by Beau and the mechanics at Pacific Motor, our day was saved. Beau was extremely helpful and friendly. He was thorough in informing us about the parts replaced on the car and the warranty attached to the products.Thank you so much Pacific Motors Service for your help!

AS my car comes into advanced middle age,the challenge becomes knowing when to retire it. Knowing that I needed front and rear brake jobs and new tires and a couple leaks, I thought perhaps the time had arrived. I decided to have the boys check out the other major systems to see if they could determine any upcoming needs in the next two years or 25,000 miles. When the report came back clean I got the repairs done. I so appreciate how they gave me the information and the time to decide what was right for me. Thanks guys.

Very efficient and pertinent. They found my tire problem right away and fixed it to save me from a flat!

The best.... I leave my car sick and it comes out feeling good. Thanks guys.

When Pacific Motor Service took over from the previous Forest Hill Auto, I had some concerns over a possble "dropoff" in service level. Not to worry. The service is as good, the friendly atmosphere continues, and honesty is still imprtant here. With that in mind, why would you take a car anywhere else?

Besides having the best customer service, they always stand behind their work. Remember...you get what you pay for!! You go cheap, you get cheap.

Beau is always fun to talk to and makes sure we feel at home. Service is top notch. Communication is timely and complete.We are very happy with the the service there - they take good care of our Avalon.

I FEEL COMPLETELY SATISFIED WITH THIS WONDERFUL COMPANY. AND I'M A VERY DEMANDING CUSTOMER! EVERY EXPERIENCE I'VE HAD WITH THIS COMPANY HAS BEEN EXCELLENT! THEY GO BEYOND THE CALL OF DUTY EVERY TIME I HAVE MY CAR IN FOR SERVICE. THEY ARE SIMPLY THE BEST ANYWHERE! THANK YOU FOR ALL YOUR GREAT HELP AND KINDNESS WITH MY 1999 JEEP GRAND CHEROKEE!! CAROLE JOHNSON

I am very impressed with the customer service and workmanship provided. I've found my family car mechanics! It can be hard, as everyone knows, to find a place where one can feel secure in the abilities of the work as well as honesty and integrity. Pacific Motor Service has it all. I was actually introduced to people who worked on my cars! When does that happen!? This time Jim was my service consultant and he was great. Brandon provided transportation home after I dropped off the car. These folks are happy people. It is a pleasure to bring my cars in. Thank you! Kevin and his wife do a newsletter that is fun, upbeat, and positive. This is very unusual for a shop. It fosters community. Great idea guys!

You guys are awesome. I really appreciate the honest assessment of what my car needs and the free wash/detailing is a really nice touch! Thanks again.