Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4

Made an appointment for a smog check the day before, arrive on time and they got me right in. The service was friendly and quick, the waiting room was comfortable and had great refreshments. Pacific Motor Service is great!

It is my personal goal to be friendly and make you experience with us as comfortable as possible. I would like our waiting area to more similar to a resort than a repair shop. We are still working to improve the enviornment and comfort level!

- Pacific Grove
5

Excellent work done on both vehicles to keep me on the road.

You are correct. You should not have had to pay a fee for a misdiagnosis; perhaps it was an oversight on my behalf. Please come in so that we can discuss the issue and resolve your concerns.

- Pacific Grove
4.5

My car turned out to have more problems than just the initial one for which I'd brought it in, and I ended up spending far more than I'd anticipated. It was an ordeal, to be sure, but Beau and the rest of your staff were very professional and committed through the whole process and they were able to detect all the problems that needed repair. So glad to have my car back and in good running condition again. Nothing personal, but I hope I won't be seeing you again any time soon! Thanks so much.

Thanks Mr. Ramon for your review. Were glad the problem is solved for you and wish you well. We are proud to have you as a friend and a loyal customer of Pacific Motor Service. Service Manager,Beau Blackwell

- Monterey
5

I received GREAT service here. No upsell, no hidden costs. In and out quickly!

5

We have a 00 ford taurus that has been some bit of trouble over the last few weeks and brought it into a generic auto shop to find out that the fluid was leaking from amonous places that would cost about 1000 dollars to repair, We thought we should get a second opinion, we took it to pacific motor service and found that to get the car working great that it would only cost half that amount and be treated with respect while fitting into our budget. THANKS

Thank you for the speedy review Amanda. We are certainly focused on providing an unparalleled service experience while keeping your budget concerns a priorty. Let me know if you have any more questions
--Jim

- Pacific Grove
4.5

Good Service. On time per schedule. No wait.

Thank you John.

- Pacific Grove
5

I've been a customer of Pacific Motors for years and now receive service at the Pacific Grove location. Jim and his staff recently overhauled my truck and it works like new. Thank you Jim and please thank you staff for the good work and attention to detail. I'll let Kevin know you guys are doing a great service for the community.

We love to hear feedback like that! It asures us that we are doing our part to help make lemonaide out of lemons!! I will let the team know you are happy with the experience we provide.

- Pacific Grove
5

My service was prompt and efficient. I appreciate that your location is close and I will continue to use your shop for all my van's service needs.

Thank you Sharon, we hope to be of service for anythin you may need in the future.

- Pacific Grove
5

Friendly, knowledgeable staff and honest, excellent mechanics make this establishment a win/win situation!

Thank you for the kind review Mrs. Gray. Were glad to hear that you are happy with our service and we look forward to building a long lasting relationship with you and your vehicle. Service Manager, Beau Blackwell

- Monterey
5

Over the years I've had great service from Pacific Motors (Mtry)! The cars have included a TR4 and several different Toyotas.If an unexpected problem does occur, they always call to discuss my options.I strongly recommend them for routine maintenance and to correct difficult problems!

Thank you for the trust and commitment you have shown our shop over the years. It's our pleasure to have you as our customer and we really appreciate the kind words. Take care. Service Manager, Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.