Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4.5

YOU GUYS ARE GRATE. THANKS YOU SO MUCH FOR TAKING CARE OF ME AND MY CAR. THE CAR RUNS REALLY GOOD NOW. IRMA

Thanks for the review Irma. Yes your car needed what they call a little TLC(TENDER LOVING CARE). But after a tune up, oil and power steering leak fixed it is back to running like a champ. Service Manager,Beau Blackwell

- Monterey
4

I recently went to Pacific Motors to get my 80,000 mile checkup and abs brakes checked. During the check, a fault part was identified and was in need of replacement. I was with my three year old daughter, and the staff offered us a shuttle service home. A few hours later, I got a call that the old part snapped in two and that it was going to take a while to finish the job. I was given a rental car so I really wasn't inconvenienced. The job was finished the next morning.A little while later my wheels started making a high pitch squeal. They took a look at the problem and fixed it up quickly.I felt like I was really taken care of and would gladly go back again when my car needs servicing.

Glad to hear that our over and above service made you feel taken care of Daniel. It was a pleasure to meet you and we look forward to building an everlasting relationship with you and your vehicle. Service Manager,Beau Blackwell

- Monterey
5

Great services, clean shop, friendly employee,

Thank you for your review Susana. Hopefully we will see you again.

Jim Hayes
Service Manager-PG

- Pacific Grove
5

This past Monday was a near disaster because my brakes failed on Route 1. My mother and I were on our way to San Simeon from Oakland. Our car was towed to Pacific Motor Service. Once arriving, Beau assured us that they would have all the mechanics work to replace the brakes and finish by 5pm. My mom and I thought were going to be stuck in Monterey overnight but ended up spending at most 3 and a half hours there.We were extremely distressed but thanks to the service provided by Beau and the mechanics at Pacific Motor, our day was saved. Beau was extremely helpful and friendly. He was thorough in informing us about the parts replaced on the car and the warranty attached to the products.Thank you so much Pacific Motors Service for your help!

Thank you Lindsay for the review. It's reviews like this that make us happy to know that the service we provide is one of a kind.With a long warranty,great service,quality parts and people you can trust. Service Manager,Beau Blackwell

- Monterey
4.5

AS my car comes into advanced middle age,the challenge becomes knowing when to retire it. Knowing that I needed front and rear brake jobs and new tires and a couple leaks, I thought perhaps the time had arrived. I decided to have the boys check out the other major systems to see if they could determine any upcoming needs in the next two years or 25,000 miles. When the report came back clean I got the repairs done. I so appreciate how they gave me the information and the time to decide what was right for me. Thanks guys.

Thank you Mr. Baer. Thats simply my job is to present you with the info and for you to mske a decision with no pressure. Were glad we were able to help you. Service Manager,Beau Blackwell

- Monterey
4.5

Very efficient and pertinent. They found my tire problem right away and fixed it to save me from a flat!

Thank you for your patronage. Paying attention to the details are what make us successful and you moving in the right diretion.

- Pacific Grove
5

The best.... I leave my car sick and it comes out feeling good. Thanks guys.

Thank you for the review Francesa for the review. Were glad to be able to have you as a customer of Pacific Motor Service. We hope your having a good summer. Service Manager,Beau Blackwell

- Monterey
4.5

When Pacific Motor Service took over from the previous Forest Hill Auto, I had some concerns over a possble "dropoff" in service level. Not to worry. The service is as good, the friendly atmosphere continues, and honesty is still imprtant here. With that in mind, why would you take a car anywhere else?

Hello Jim, I really appreciate your feedback and vote of confidence. Without a high degree of customer service and total honesty, the poeple part of the business fails. It is the poeple that we need to please!

- Pacific Grove
5

Besides having the best customer service, they always stand behind their work. Remember...you get what you pay for!! You go cheap, you get cheap.

Love this review. I couldn't have said it any better myself. Yes we have the longest warranty in the Monterey County at 3 years, 36,000 miles. Dealerships warranty is 1yr,12,000 miles and most local shops are 6 months, 6,000miles. -Service ManagerBeau B.

- Monterey
5

Beau is always fun to talk to and makes sure we feel at home. Service is top notch. Communication is timely and complete.We are very happy with the the service there - they take good care of our Avalon.

Im glad you are happy with our service. I enjoy speaking with you and it's always a pleasure to help you service your car.Thank you for your honest review too. Until next time. Service Manager, Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.