Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

I FEEL COMPLETELY SATISFIED WITH THIS WONDERFUL COMPANY. AND I'M A VERY DEMANDING CUSTOMER! EVERY EXPERIENCE I'VE HAD WITH THIS COMPANY HAS BEEN EXCELLENT! THEY GO BEYOND THE CALL OF DUTY EVERY TIME I HAVE MY CAR IN FOR SERVICE. THEY ARE SIMPLY THE BEST ANYWHERE! THANK YOU FOR ALL YOUR GREAT HELP AND KINDNESS WITH MY 1999 JEEP GRAND CHEROKEE!! CAROLE JOHNSON

Thank you sooooooo much for your review Carole. Wow. It feels good to know that our customers appreciate the above and beyond service we give them. We look forward to seeing you again. Hope all is well. Service Manager,Beau Blackwell

- Monterey
5

I am very impressed with the customer service and workmanship provided. I've found my family car mechanics! It can be hard, as everyone knows, to find a place where one can feel secure in the abilities of the work as well as honesty and integrity. Pacific Motor Service has it all. I was actually introduced to people who worked on my cars! When does that happen!? This time Jim was my service consultant and he was great. Brandon provided transportation home after I dropped off the car. These folks are happy people. It is a pleasure to bring my cars in. Thank you! Kevin and his wife do a newsletter that is fun, upbeat, and positive. This is very unusual for a shop. It fosters community. Great idea guys!

As one of our regular guests, I am glad that you still feel compelled to give us a review! Thanks you for the possitive feedback and encouragement. I will do my best to continue to exceed your expectation!

- Pacific Grove
5

You guys are awesome. I really appreciate the honest assessment of what my car needs and the free wash/detailing is a really nice touch! Thanks again.

You very welcome. Were glad you are satisfied with our service and look forward to seeing you again. Service Manager,Beau Blackwell

- Monterey
5

I was happy to find that Pacific Motors could sell me a new set of tires, because I feel I'm in safe hands there. The tires seem to be of high quality, and the service was cheerful and considerate--as always.

Thanks for the kind words Frances. Yes we are a one stop shop. We do everything but body work. Tires, Oil, Transmissions, Engines, Fluid flushes and everything in between. Service Manager,Beau Blackwell

- Monterey
4.5

Pacific Motor Service had our car back to us in less than 24 hours (oil change, new tires, coolant exchange) and even cleaned and washed our vehicle for us at no charge.I wouldn't hesitate to recommend Pacific Motor Service to a friend.

Thank you for the review. We are very happy that you are satisfied with our service. We try to be efficient rather than quick but when you have master technicians working on your car both happen. Service Manager,Beau Blackwell

- Monterey
5

We appreciate the care, attention to detail, promptness, and experties, we receive from Pacific Motor Works. We have recommended our family and friends who have also been very pleased with the professionalism of service.

Mr. & Mrs. Fike we appreciate your business,you as people and your referrals. It's always a pleasure to see you and we look forward to seeing our new carpet your gonna install for us. Thank you. Service Manager,Beau Blackwell

- Monterey
5

Thanks guys for great service. Your place is always so clean, rare these days. Even the restroom was sparkling.Thank you,Andy

We take pride in having the cleaniest shop in Monterey County. Not only the waiting room and restroom but the shop too. Part of the reason were the only green automotive repair shop in Monterey County. Service Manager,Beau Blackwell

- Monterey
5

This is a clean, friendly, family run shop that operates in an honest and informative manner. The service team always provides me with explanations of what is happening with the car and what options are available, which helps me make informed decisons. They strike a good balance between safety and value in pursuing repair options. Services are slightly more expesive than others, but to me well worth the peace of mind and respectful treatment I get as a female. I dread going to any other repair place.

Thank you for your vote of confidence! I hope you find consistencey with the language we use and the systems through which we intend to educate you throughout the decision making process. We hope to create an enviornment that promotes a confident and well educated client base that can make highly informed decisions.

- Pacific Grove
4.5

I've always been impressed with the personable nature of Kevin, Beau, and the other faces of Pacific Motor Service. The organizations takes commitment to the environment and community seriously (and fixes my car, too!). I knocked off 1/2 star because I think their service is expensive (but I'm from Ohio, where it's cheap), but you get what you pay for...

Thanks Paul for your honest review. Were glad you are happy with our service. Yes Ohio compared to California is like night and day as for prices for everything I would assume. Service Manager, Beau Blackwell

- Monterey
5

I have used Pacific Motor Service for my two cars for just over one year. I have found them to be professional, courteous, proficient and honest. I have used several other local shops and dealers. So far, I am very satisfied with Pacific Motor and hope to continue to use them well into the future. They take the time to review what is needed on my cars; they do fine work; they stay within their estimate and offer alternatives for solutions. I highly recommend them.

Thank you Terry for the very kind words. We look forward to seeing your vehicle for some time as well.Hope all is well with you and your two cars. Service Manager,Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.