Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Driving to CHOMP to see my grandmother, my car slowly lost power and eventually stalled out. Smoke poured out of the engine and into the cabin. I panicked, jumped out, and locked my keys in the car. It was a bad day! As we waited for the tow truck, my mom told me all about a new auto ship that she had recently discovered and had the BEST experience with. She claimed that this new auto shop had saved her 20% off her last maintenance visit, and even more important was how incredibly nice the staff were. It turns out that she was raving about Pacific Motor Service! We had the car towed to PMS, and they were great! We will definitely be back again - but hopefully under better conditions!

Were sorry to have meet you under those conditions Wendy but now that we will be maintaining your car and it is our duty to lower the odds of car troubles and save you money by helping you maintain your vehicle.Service Manager,Beau Blackwell

- Monterey
4.5

Excellent service, courteous phone experience; I will be back for regular maintainance. Thank you.

Thank you for the kind review. Look forward to your next service visit. Kevin Donohoe

- Pacific Grove
4.5

Everyone at Pacific Motor Service was friendly and efficient. I was very pleased by the quick and professional car service, and the genuine kindness of the personnel. I will definitely use them again.

We try and usually do get our customers there car back as quick as the services performed let us.We appreciate your review and look forward to seeing you again in the future. Service Manager, Beau Blackwell

- Monterey
5

My check engine light was set off by the gas cap not having a tight seal. Since it had gone off a month a half earlier, they checked the part they had replaced and noticed it was defective. They fixed this free of charge and saved me the hassle of having to bring in my car another time in the future, when it would have set off the light.

We pride ourself on honesty here at Pacific Motor Service. We also want to make your experience(car repair) as convenient and hassle free as possible.This customer also takes advantage of our free shuttle rides. Service Manager,Beau Blackwell

- Monterey
4.5

I got in on a day and time of my choosing. They even took me a few minutes early and finished early. A nice change from what can usually be expected from a business.

Thank you !! Kevin Donohoe

- Pacific Grove
5

I have always been impressed with the level of care and service I receive at Pacific Motors.

Thank you for your kind review Phillip.Were glad to see your car is running so well,thanks to your understanding on how important maintenance is. We look forward to keep helping you maintain the life of your vehicle. Service Manager,Beau Blackwell

- Monterey
5

It's always great and Beau is the best.

It's always a pleasure to see you Art.Thank you for the review and we look forward to seeing you again in the future. Service Manager, Beau Blackwell

- Monterey
5

your staff did an outstanding job to clean up and the front area of my van after a small disaster.beau in the front office also provided excellent & professional attention.

Thank you for your kind review and the delicious cookies Candice.Our detailing service is one of many advantages to coming to Pacific Motor Service.Another is our 3yr/36,000 mile parts and labor warranty. Service Manager,Beau Blackwell

- Monterey
4.5

Beau ..greeted us in a highly professional fashion and arranged immediately to have our needs met

We try to accommodate everyone's needs as best as possible and provide good old fashion service. I'm glad everything with your dog is okay and we look forward to helping you in the future. Service Manager,Beau Blackwell

- Monterey
4.5

A very pleasant experience. I appreciate a business that is customer service oriented and with a smile, also! I have already recommended Pacific Motor Service to others

Thank you Lidia, we appreciate the kind words and your recommendations !!
Look forward to seeing you next visit.
Kevin Donohoe

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.