Testimonials - Page 43 - Pacific Motor Service Monterey

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Sharon Connell

8/8/2022

Very impressed!. Kevin was extremely helpful and informative. Would return for any and all service needs. Would highly recommend Pacific Motor service to friends. In fact we have already done so. A huge thank you to Kevin and his crew.

I am super glad we impressed you. Although you don't live in the area, it is our goal to treat everyone as if they were a member of our Monterey Peninsula community! We are happy that the issue you have with your Kia will be taken care under warranty! Have a great day.

- Pacific Grove

jacob k

8/5/2022

The people at the desk- Beatriz and Rory were amazing. They were extremely professional, personable, and communicative with me. The services were priced competitively especially for this area. The car was in shop a day longer than initially told to me and there was an instance where the dates and when services would be performed were inconsistent coming from each of them. Other than that, this place was great and I would return.

Thanks for the review Jacob. We appreciate your understanding and patience. It took longer than planned , but I assure you that is definitely not the norm. Thank you for recognizing Beatrice and Rory's efforts. We hope to see you again.

- Monterey

Jeff Brauner

8/5/2022

Honest straightforward service. Easy in and easy out.

Thank you for taking the time to leave us a review Jeff. We appreciate you choosing us to service your Toyota Rav4.

- Pacific Grove

Jason Wallace

8/4/2022

Kevin and his staff always do a great job. 100% professional service every time. I wouldn’t take my cars anywhere else.

Thank you for your great review Jason. Let us know if your Ford Edge needs further attention..

- Pacific Grove

Molly ZagRodny

8/4/2022

We were vacationing in the area when our car broke down. Kevin and his crew were able to fit us in, sympathized with our situation and did a major repair in a short amount of time. We are so grateful. They pride themselves on good communication and they delivered. Thank you Pacific Motor Service, for helping us get back home!

Hello Molly. We were glad to help. Kevin and Kyle do a fantastic with our clientele and our technical staff do an awesome job of discovery and repair. We were glad to be able to install a new radiator and get your Honda Odyssey back on the road!

- Pacific Grove

Lori

8/2/2022

They charged me $196 for diagnostic for my prius ABS light was on then they quoted me a price of $1800 to replace my two front speed sensors. I got a quote from the Seaside Toyota and they quoted me $600 labor $317 per sensor. So no I am not satisfied with the high prices. I don't care they have 5 stars. I don't like throwing away my money. So I wasted $196 and do not recommend this place unless you like getting over charged. Rory behavior was extremely rude and very wrong. I am a travel nurse.

Hello Lori Thank you for your input and for your service as a nurse, but your story inaccurate. The prices you are describing are not what you told us during the encounter. Our price included additional items such as air filters and other maintenance items The price you told us the dealership quoted you for the sensors was around $1400 around $200 less than our price for the sensors (prices differ slightly depending on where you go; our labor rate was actually lower than Seaside Toyota). As for Rory's behavior, he has been here for many years. One of Rory's many strengths is his kindness, patience and willingness to work through difficult problems with clients. Is it possible you were having a bad day when you came to us for help?

- Monterey

Erin Harty

7/30/2022

Thank you for leaving us a 5 Star rating Erin. We appreciate you bringing us your Mini for service. Tires, bulbs and filters and you're back on the road.

- Pacific Grove

Marilynn Gustafson

7/29/2022

Great service that I can always depend on.

Thank you for trusting us with your BMW Marilynn. We appreciate you choosing Pacific Motor Service. We'll see you soon to complete the work and return your mighty steed to perfect working condition.

- Pacific Grove

Russ White

7/28/2022

We were just starting our vacation, first night in Monterey and came out to a car that wouldn't start on that morning. Beatrice became our best friend! She handled the tow truck service that got us started and then their shop replaced the battery after checking for any other electrical problems. Same day service. So lucky to have them in our corner!

Hello Russ, Beatrice certainly does a fantastic job caring for our clients! She took ownership and made sure the battery issue on your Ford Focus was handled ASAP and didn't allow it to negatively effect your vacation.

- Monterey

Lorraine Bridges

7/27/2022

Always professional. Always in good communication with us. Always teaching us about our vehicle. Always exceeding our expectations. Thank you Kevin and your team in Pacific Grove!

Thank you for taking the time to leave us a kind review. I'm glad we were able to get your battery covered under warranty and get a new alternator installed in your lovely Porsche! See you next time!

- Pacific Grove

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