Monterey and Pacific Grove Auto Repair

4157 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Great service

Thank you, Kathy, for the five-star review! We're thrilled to hear that you had a great experience with our service. We value your satisfaction and strive to provide the best service possible. If you need anything else, please don't hesitate to reach out to us. We look forward to serving you again in the future!

- Pacific Grove
5

Excellent experience with having our 2012 Chrysler repaired here. They were helpful, kind, transparent, and truly made a stressful time as simple to navigate as possible.

Thank you Kendall for your kind words! We are thrilled to hear about your excellent experience at our shop. It's our goal to make the repair process as stress-free as possible, and we're happy that we could meet your expectations. If you ever need any further assistance, don't hesitate to reach out.

- Monterey
5

I was visiting the area from Colorado when I had a car issue. Pacific Motor Service got me in the shop the same day to look at the car. The team at PMS looked at the car, ran diagnostics and engine pressure tests, and thankfully, it turned out I only needed to replace my radiator. They got everything replaced and got me car back to me in the same day! The staff was very friendly and welcoming. Beatrice was extremely helpful in giving me information and walking me through their process. She explained in detail how their nationwide warranty process works with shops that pay into the same warranty network. Their transparency and attention to detail gave me added peace of mind. I have since made it back to CO, and after significant mountain driving and through all weather, the car hasn't shown any issues. If you're from out of town or even a local, I highly recommend taking your vehicle to PMS. Thanks so much!

Hi Kevin! Thank you for the glowing review! We're thrilled we could help you out while you were visiting the area. Our team works hard to provide top-notch service and make sure our customers feel comfortable and informed throughout the process. We're glad Beatrice was able to assist you and explain our nationwide warranty process. Your recommendation means the world to us. We're here whenever you need us, whether you're from out of town or a local.

- Monterey
5

As always the service was great and the repair was excellent. They go the extra mile to make sure everthing is working right and are they are proactive to minimize unpleasant "surprises" in the future. We wouldn't think of taking our cars anywhere eles.

Thank you for the kind words and 5-star rating, Terrence! We're thrilled to hear that you consistently receive top-quality service and repairs from us. Customer satisfaction is our top priority, and we always strive to go above and beyond to ensure your car is in the best possible condition. We appreciate your loyalty and trust in us—we look forward to serving you again in the future!

- Monterey
5

Pacific Motor Service in Pacific Grove is truly top-notch! Their professionalism and attention to detail are unmatched. I only trust them with my cars because of their exceptional service. From the moment they answer the phone to how they treat customers, every interaction is outstanding. The technicians are incredibly skilled, and the entire team consistently goes above and beyond. Im always impressed with the quality of service at Pacific Motor Service in PG!

5

Excellent customer service!

Thank you for the fantastic review, Heather! We pride ourselves on providing excellent customer service. It's great to hear that your experience exceeded your expectations. If you have any more feedback or need any further assistance, please don't hesitate to reach out.

- Monterey
5

SO nice and pleasant to work with!! Super clear on explaining work that’s being done, and the costs that go along with it. I felt super comfortable working with them, and I can’t recommend them enough!

Thank you Jay for the wonderful review! We're thrilled to hear that you had a great experience with us. Providing clear explanations and ensuring your comfort is our top priority. We appreciate your recommendation and look forward to serving you again in the future!

- Pacific Grove
5

Thank you Charles for the five-star review! We appreciate your feedback and are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future!

- Monterey
5

Thank you so much, Laura! Here at our company, customer satisfaction is our top priority. We are elated to know that you had a pleasant experience with us. Please do not hesitate to reach out if you need anything in the future.

- Monterey
5

I’m always pleased with the results of my visits here. The staff is very friendly, knowledgeable and gracious in helping me with my car. Nice clean garage, too!

Thank you Linda for your wonderful review! We are thrilled to hear that you always have a positive experience at our establishment. Providing excellent customer service and maintaining a clean facility are top priorities for us. We look forward to serving you again in the future!

- Pacific Grove
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.