Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Once again Excellent customer service from Beatrice and Rory. They are just great. Thanks .

Thank you for taking the time to leave us a review Jorge. We appreciate you bringing your Acura to us for service.

- Monterey
5

Always a pleasure working with Kevin and Kyle to keep my 2008 Lexus in top operating shape. I trust them to perform the necessary services, to do so in a timely manner and to generally provide these services at a fair price.

Hello Dr., thank you for taking the time to leave us a review. We appreciate you choosing Pacific Motor Service for your Lexus' maintenance. We recently installed new rear rear brakes and performed an oil service. Please let us know if there is anything else we can do for you.

- Pacific Grove
5

Super helpful, fast turnaround, found the issue to my car and made the necessary changes, and kept in constant communication. Couldn't have asked for better service.

Thanks for your lovely review. We appreciate you taking the time to let the world know about our effort to serve the Monterey Peninsula.

- Pacific Grove
5

Thank you so much to an excellent staff! I feel my car has been well treated and cared for. Staff are exceptional and professional. I am just amazed with the level of care they have for the customer!

Hello Elizabeth, One of our focuses is to treat the automotive industry as a part of the hospitality industry versus a part of the mechanical/industrial world. We service cars, but we serve people. We want you too feel values and taken care of, because you are.

- Monterey
5

Thank you leaving us a Five Star rating David.

- Pacific Grove
5

Thank you for trusting Pacific Motor Service with your Ford Explorer and your very important brake service.

- Pacific Grove
5

Over the top quick and gracious service

Thank you for taking the time to leave us a review Steve. Although we don't do much with electric cars yet, we were happy to help you with a tire rotation. Have a great day.

- Pacific Grove
4

To be fair I am not familiar with the cost of living in these parts and Pacific Motor Services did good work... But my sticker shock left me open mouthed. Almost $900 labor cost for a max 2 hr job. I should have put off this elective pump replacement til my travels brought me to less stratospheric cost-of-living

Hello Frank, Thank you for leaving us a review. The cost of living is definitely a consideration and a big part of being on the Monterey Peninsula. We are in one of the top two or three most expensive areas to live in the United States. The elective surgery you performed on your Prius, a water pump and thermostat was a job you requested us to do in the spirit of preventative maintenance, so could have been done elsewhere at a later date. That said, the labor performed was far more than two hours which explains the cost of labor. I hope you understand these rates are not atypical for this area. Your Prius is safe and reliable and the water pump will last the rest off the life of the vehicle, so please rest assured, the service you requested will extend the life of the vehicle.

- Monterey
5

First time visit to Pacific Motor Service went very well. I got an oil change in good time, as well as an honest diagnosis of a new problem with my old car. Kyle managed my visit very well, and I will be coming back for more service soon.

Hello Chuck and welcome to Pacific Motor Service! We really enjoyed working with you. I'm really glad Kyle did a good job for you. He's an outstanding teammate and does a fantastic job with our clients. We'll get started on the engine and transmission work on your Chevy Suburban when you get back from your trip.

- Pacific Grove
5

I'm always happy with these guys. I trust them and that's all I need. I haven't driven it yet, but I've never had any problems before. Thanks

Great seeing you Mark! We did a lot of work on the ole' Silverado last week. New spark plugs,, wires and a handful of fluids with a clean bill of health. We were able to replace the leaky radiator under warranty too. See you next time.

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.