Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Thank you leaving us a Five Star rating David.

- Pacific Grove
5

Thank you for trusting Pacific Motor Service with your Ford Explorer and your very important brake service.

- Pacific Grove
5

Over the top quick and gracious service

Thank you for taking the time to leave us a review Steve. Although we don't do much with electric cars yet, we were happy to help you with a tire rotation. Have a great day.

- Pacific Grove
4

To be fair I am not familiar with the cost of living in these parts and Pacific Motor Services did good work... But my sticker shock left me open mouthed. Almost $900 labor cost for a max 2 hr job. I should have put off this elective pump replacement til my travels brought me to less stratospheric cost-of-living

Hello Frank, Thank you for leaving us a review. The cost of living is definitely a consideration and a big part of being on the Monterey Peninsula. We are in one of the top two or three most expensive areas to live in the United States. The elective surgery you performed on your Prius, a water pump and thermostat was a job you requested us to do in the spirit of preventative maintenance, so could have been done elsewhere at a later date. That said, the labor performed was far more than two hours which explains the cost of labor. I hope you understand these rates are not atypical for this area. Your Prius is safe and reliable and the water pump will last the rest off the life of the vehicle, so please rest assured, the service you requested will extend the life of the vehicle.

- Monterey
5

First time visit to Pacific Motor Service went very well. I got an oil change in good time, as well as an honest diagnosis of a new problem with my old car. Kyle managed my visit very well, and I will be coming back for more service soon.

Hello Chuck and welcome to Pacific Motor Service! We really enjoyed working with you. I'm really glad Kyle did a good job for you. He's an outstanding teammate and does a fantastic job with our clients. We'll get started on the engine and transmission work on your Chevy Suburban when you get back from your trip.

- Pacific Grove
5

I'm always happy with these guys. I trust them and that's all I need. I haven't driven it yet, but I've never had any problems before. Thanks

Great seeing you Mark! We did a lot of work on the ole' Silverado last week. New spark plugs,, wires and a handful of fluids with a clean bill of health. We were able to replace the leaky radiator under warranty too. See you next time.

- Pacific Grove
5

Great work. Doug.

Hello Doug, thank you for being a loyal client! We enjoy you and your venerable Mercedes. Fresh oil, new brakes, and an infusion of power steering fluid and your good for a few more years.

- Pacific Grove
5

Easy to make an appointment. Staff are courteous and helpful. Scheduled maintenance performed as described and in a timely manner. I'm a return customer for my automotive service needs.

Thank you for leaving us a review Bill. We enjoy working with you and your Lincoln Towncar! We'll see you next time.

- Pacific Grove
5

Excellent service and customer relationship!

Hello Bane, Thank you for choosing Pacific Motor Service to service your Mazda. We prioritize our relationships and place a premium on bringing the right people on the team to represent our company and our community. Kyle and Kevin do a great job!

- Pacific Grove
5

I was so relieved to find out that I did not need a new transmission as I had thought for quite some time. I was reluctant to find out the bad news. I finally decided to trust Pacific Motor Service because of the initial conversation with Kyle, the assurance he gave the it possibility it might not be a transmission, but gave the assurance that they would look at every possibility to remedy the problem, and offer options depending on the outcome. My car went in at 10 a clock a.m. and was completely fixed and back to me by 4 p.m. To my surprise, It was not the transmission! Kevin, I spoke to later in the day, gave me all kinds of great information about the work done and my car is running like new and it is 18 years old! I plan on keeping this great Ford Taurus going for years to come with the help of Kevin and Kyle at Pacific Motor Service! Thank you to Miles the technician too! I highly recommend all of them and their business! Thank you !!

Hello Brooke, Thank you for leaving us such a glowing review! It is our standard to fully diagnose the vehicle's issues before making recommendation, but the first priority we have is to create trust and peace of mind for the people we serve. Kyle and Kevin are great at what they do and our Pacific Grove tecnical staff, led by Myles, is second to none. We have a super team!!

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.