Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
Get Directions
Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
Get Directions
5

I was so relieved to find out that I did not need a new transmission as I had thought for quite some time. I was reluctant to find out the bad news. I finally decided to trust Pacific Motor Service because of the initial conversation with Kyle, the assurance he gave the it possibility it might not be a transmission, but gave the assurance that they would look at every possibility to remedy the problem, and offer options depending on the outcome. My car went in at 10 a clock a.m. and was completely fixed and back to me by 4 p.m. To my surprise, It was not the transmission! Kevin, I spoke to later in the day, gave me all kinds of great information about the work done and my car is running like new and it is 18 years old! I plan on keeping this great Ford Taurus going for years to come with the help of Kevin and Kyle at Pacific Motor Service! Thank you to Miles the technician too! I highly recommend all of them and their business! Thank you !!

Hello Brooke, Thank you for leaving us such a glowing review! It is our standard to fully diagnose the vehicle's issues before making recommendation, but the first priority we have is to create trust and peace of mind for the people we serve. Kyle and Kevin are great at what they do and our Pacific Grove tecnical staff, led by Myles, is second to none. We have a super team!!

- Pacific Grove
5

Got it done right and on time as always.

Thank you for taking the time to leave a review Mr. Jones. You should notice improved operation with new spark plugs in your Mazda.

- Pacific Grove
5

They were a great help and very patient with me bombarding their phones about my lemon. Definitely going there again but hopefully not anytime soon

Thank you for leaving us a Five Star review and thank you for being patient while we worked on your Buick's brake system.

- Monterey
5

My appointment was scheduled within the time frame I needed. The facility is exceptionally clean and staff incredibly courteous, friendly, and knowledgeable. Work was completed efficiently while I waited. I will definitely return.

Thank you for leaving us a kind review Cheri. We appreciate you choosing Pacific Motor Service your your Grand Caravan. Please let us know if you need anything else.

- Pacific Grove
5

These are the nicest and most informative car people I’ve met ! We love our cars and we love these people ! You can peruse their interesting book collection while waiting in their friendly waiting room ( pre-pandemic).

Thank you for the great review Carlyne! We've been servicing your family's cars for over a decade and we love working with you. With the 60,000 mile service complete, your Subaru is safe and reliable for the long haul. We'll see you in a few months.

- Monterey
0

Perfect. My 2007 Porsche Cayman S has never run so well. Thanks again Team Pacific Motor Service!

Hello Kinya, thank you for leaving us a nice review. I believe you may have forgotten to designate a star ranking, but your words are definitely Five Star worthy! See you next time.

- Monterey
5

Best car service available in the area by far. The staff is superb - knowledgeable, thorough and courteous/professional. I won't take my car anywhere else now that it has been so beautifully maintained by Pacific Motors!

Thank you for an awesome review Michelle! We really appreciate you and look forward to seeing you for your next service!

- Pacific Grove
5

Excellent, courteous service!

Thank you for your kind review Cathy!

- Pacific Grove
5

Great service from start to finish! Rory at the counter was very friendly and explained everything clearly. They did a free complete inspection. He called a few hours later with the diagnosis and estimate. The work was done quickly and he called to let me know. The price was reasonable. This was my 2nd visit and I’ll definitely make it my regular shop.

5

As always, I asm completely satisfied with the work on my car.

Thank you for coming in Marty. We have known you for many years and appreciate your patronage. With new brake calipers, you Honda Civic is ready for another 230,000 miles!

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.