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Monterey and Pacific Grove Auto Repair

4102 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Kyle did a excellent job of detecting our problem and solving it in a timely manner. He explained the problem to us in a way that we could easily understand. In addition, Kevin gave us a ride home. Great service, great people.

Thank you for choosing Pacific Motor Service! Kyle and Kevin are an awesome team. With their technical Staff, led by Myles, they are able to find, fix and resolve any issue. Your venerable Ford F150 still has a lot of life and we'll do our best to keep her on the road!

- Pacific Grove
5

Thank you for taking the time to leave us a Five Star rating Nancy. Now that your Lexus has a brand new oil pan, she's ready for another 200,000 miles! Keep up the good work and thanks for choosing Pacific Motor Service!!

- Monterey
5

First time taking my Mini to a non-dealership for service. Very happy with Kyle’s professionalism, friendliness, and calls/texts keeping me updated. No “surprise” charges. I think costs were in line with comparable foreign car repair centers, but I specifically liked the communication and feel very good about Pacific Motor Service! Oh, and “Mouse” is running GREAT!

Thank you for your awesome review Elizabeth! I am glad "Mouse" is running great!! Kyle does a great job communicating and managing expectations. It is actually one of your standards. We believe Pacific Motor Service can be the best in the world at collecting and disseminating good information. For those who value quality customer service, continual communication and accurate information, price is typically not a factor, and we do our best to remain reasonable and competitive. Thank you for noticing.

- Pacific Grove
5

Efficient and friendly service

Thank you Marilynn, Your BMW is in top shape!

- Pacific Grove
5

These guy's are the best! Excellent customer service, and very knowledgeable staff.

Thank you for leaving us a nice review Rochelle. We believe we can be the best in the world at customer service and informing our clients if the condition of their vehicle. We hope you have an awesome holiday season!

- Monterey
5

Once again, outstanding customer service at the front desk and very thorough diagnostics by the mechanic. These folks keep my vehicle in great shape for its advanced age. No costly repairs were recommended or needed. This shop has earned my trust.

Thank you for bringing your Chrysler in to see us Susanne. We have a fantastic staff with a front office and technical staff that has been especially selected for the character and outstanding ability. Rory is a great teammate and a fantastic person. Thank you for your kind words!

- Monterey
5

Hello Rebecca, Thank you for leaving us a Five Star rating! We appreciate you choosing Pacific Motor Service for your car's maintenance!!

- Pacific Grove
5

My fan blower was making noise and ended up googling a place and they came up. Super nice, friendly and fair. Over all great experience. They are very clear about what they are doing and great answering questions. If i could give them more stars i would.

Thank you for you stellar review Karina. I'm glad Rory and Beatrice were able to take care of you the way you need to be served. Your Mercedes is in great condition and if the rodents will stay our of your heater/air conditioner blower motor, you should be a happy camper.

- Monterey
5

Great service again! Only my second time using their services, but definitely a lifetime customer now! Fair rates, and great customer service. Highly reccomend

Thank you for your stellar review Mr. Lyons! We do our very best to provide world class customer service and to have fair dealings with all our clients. Thank you for trusting us with your Ford F150.

- Monterey
5

Great service on my vehicle.

Hello Dr. Higgs! I hope you're having a great holiday season! Thank you for choosing us to service your fleet!

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.