Super polite and helpful, really clear in explaining what went wrong and always ask for permissions for working. I was in contact with Rory and he is superb, top notch frontman. He is really helping me to understand the problems with my car. I really glad to bring my car here

On my way to an appointment, my car developed a very scary metal on metal scraping sound. I immediately turned around, slowly drove back home, and called roadside assistance. I had the car towed to Pacific Motor Service which is less than a mile from my house. Within a short while, the problem was diagnosed and repaired at a minimal cost (a bent brake backplate!) So glad I had my car towed to my neighborhood mechanic instead of the dealership!

I am always in and out in no time. These guys do a great job and the customer service is exceptional. Thank you!

Great service. Staff was able to get me in for service with only short notice for their scheduling. I had to bribe them with donuts, but successful getting the service. Also mentioned several items that need attention. Will follow up next time I’m in for service. I think it was the glazed donut that did the trick.

I needed the wheels aligned on my 2014 Vovo T5 S60 sedan, as it was pulling sharply to the left. Initially I took my car to shop in downtown Marina; BAD idea, avoid these shysters on Reservation road. Now having said that, I got an appointment at Pacific auto. Here, my experience was a delight! The front office staff are professional, Beatrice in particular. I was in and out in 45 minutes, paid a reasonable price, and - are you sitting down? The mechanics did what they said they would do. The car drives true, feels like a sports car again! We are transplants from Los Altos and and now have found a highly credible repair shop. Take your vehicles to Pacific Auto!

Thoughtful service on my 2019 Mini Cooper. Rather than order an expensive replacement part they took the time to see if another remedy would do the trick. I always feel these folks have my best interests at heart.

I had brakes, rotors, rear wheel bearing and valve cover service done here and they’re professional people and high quality place. They assisted me with a discounted rental from enterprise as well.

Took my work van in for a repair and Kyle was professional and straight forward. Fixed my van and will continue to use Pacific Motor Service.