Monterey and Pacific Grove Auto Repair

4384 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
Get Directions
Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
Get Directions
5

Pacific Motor Service did an excellent job diagnosing the door lock mechanism problem on our BMW 330CI. They provide very complete & professional service at a fair price.

Thank you for the kind words, Kyonghwa! We're thrilled to hear about your positive experience with us. Providing excellent, professional service is our top priority, and we're glad that we could diagnose and address the door lock mechanism problem on your BMW 330CI. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're always here to help!

- Pacific Grove
5

I Love Pacific Motors. I love Beatrice, and now Erica too. Both are the “Front desk” and they get things accomplished. On this visit, Beatrice was able to get me an appointment with very little notice (from me), and Erica took good care of me. I highly recommend Pacific Motors.

Thank you, Robert, for your heartwarming words! We're thrilled to hear about the exceptional service you received from Beatrice and Erica. Your kind compliments mean the world to us! We look forward to serving you again at Pacific Motors.

- Monterey
5

5

Thank you for taking the time to leave us a 5-star rating, Marie Janis! We are happy to know that you had a positive experience with us. If you have any further feedback or if there is anything else we can do to enhance your next visit, please let us know. We look forward to serving you again soon!

- Pacific Grove
5

Thank you, Tom, for taking the time to rate our company! Your five-star rating means the world to us!

- Pacific Grove
5

Great communication. All work that was done is excellent.

Thank you for the glowing review, Nadine! We're thrilled to hear that you had a positive experience with our company.

- Monterey
5

A huge round of THANKS to Kyle, John and the other Techs at Pacific Motor Service. My 2001 BoxsterS was due for a few maintenance items on a well-preserved car with a bit over 71K miles. They also discovered the cause of a rattling sound (failed strut) and oily seepage (CV boots). The team did a great job in getting the replacement/repair work done and return the car to its very happy owner! I highly recommend this shop for your next service or repair. Ya can’t go wrong!

Thank you for the wonderful review. We’re glad Kyle, John, and the team could help get your Boxster S back in top shape. It’s always rewarding to help keep a well-maintained vehicle performing its best. We truly appreciate your trust and recommendation.

- Monterey
5

The professionals were prompt and very informative. They clarified every step of the process for diagnosing and repairing the vehicle. They also ensured that I knew all charges and all options moving forward to deal with the problems. Overall, the best experience that could be hoped for in such an uncomfortable time. Would definitely recommend.

Thank you Erich for taking the time to write such a positive review! We appreciate your recommendation and are thrilled to hear that you had the best experience possible with us. We always aim to provide prompt, informative, and transparent service to make the process as comfortable as possible. We look forward to welcoming you back for any future needs your vehicle may have!

- Monterey
5

Great service and very professional staff

Thank you, Mark, for your kind words! We're thrilled you enjoyed your experience with us. Please do not hesitate to reach out if there is anything we can assist you with in the future!

- Monterey
5

Great customer service and vehicle service. I had left a message on the voicemail and received a call back within 10 minutes. Very courteous and a great follow through.

Thank you for such kind words, C.C.! We pride ourselves in providing exceptional customer service and we're thrilled to hear we met your expectations. We look forward to assisting with any of your vehicles needs in the future!

- Pacific Grove
1234567...439
Leave a review
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.