Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Recently, when my Mini required a new battery I had the opportunity to again experience the extra care and attention offered at Pacific Motor Service in Monterey. I return on a regular basis for routine maintenance and when my car is having a particular problem. Service advisors, Rory and Beatrice are warm and welcoming experts in auto maintenance. They are thorough in explaining the details of the work required and the costs involved. After a few years as a returning customer I have established a trust and history with Pacific Motor Service and have experienced their excellent reputation first hand. Also, they are now very familiar with my Mini. So, when you encounter a sudden glitch with your car it is so satisfying to know whom to call and feel assured you can leave it to them to resolve the problem. I highly recommend taking your car to Pacific Motor Service, so you too, can discover all of the above!

Dear Bobbie, thank you for taking the time to write such a detailed and positive review! It's wonderful to hear about your consistently excellent experiences at Pacific Motor Service. Rory, Beatrice, and the rest of our team are dedicated to providing exceptional service, and your words of recommendation mean a lot to us. We look forward to continuing to take care of your Mini in the future.

- Monterey
5

Rory and the rest of the offered me EXCELLENT service!!! Anytime I need a mechanic, Pacific is the place to go!!!

Dean, we can't thank you enough for this amazing review! It's truly amazing to know that our service exceeded your expectations. We hope to have the privilege of serving you again soon at Pacific Motors!

- Monterey
5

Rory is really helpful and went above and beyond. I tried to get my car serviced at the Porsche main dealer and they were flat out rude and unhelpful. Rory immediately responded and they did a really nice job on my Macan. I recommended to several friends.

Thank you, Martin, for your fantastic feedback! We're thrilled to hear that Rory provided exceptional service and exceeded your expectations. At our service center, we strive to ensure that every customer feels valued and receives top-notch care. We appreciate your recommendation and look forward to serving you and your friends in the future!

- Monterey
5

Always great service and quality. Best mechanic in Monterey

Thank you Evan Firle for the amazing review! We pride ourselves in providing top-notch service and quality work. We are thrilled to hear that you think we are the best mechanic in Monterey. This is what we aim for!

- Monterey
5

Great service!

Thank you for the 5-star review, Doug! We're thrilled to hear that you had a great service experience at our company. We take pride in providing top-notch service to all our customers. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again in the future!

- Pacific Grove
5

Excellent service and communications...

Thank you, Allan, for your excellent review! We are thrilled to hear that you had a great experience with our service. Providing top-notch service and clear communication is our priority. We appreciate your business and look forward to serving you again in the future.

- Monterey
4

Receptionist was welcoming and professional. Lobby is clean. Work was completed promptly.

Thank you for your feedback, Luis! We're glad you had a positive experience at our company. We strive to provide a welcoming and professional environment for our customers. Your satisfaction is important to us. We look forward to serving you again in the future!

- Monterey
5

My first experience with Pacific Motor Service was a pleasure. Excellent customer service and communication during the repair.

Thank you for sharing your first experience with us, Sam! We're thrilled to hear that you had a pleasant visit. Providing excellent customer service and clear communication is our priority, and we're glad we met your expectations. If you need anything in the future, feel free to reach out!

- Monterey
5

Thank you for sharing your feedback, Jill! We're thrilled to hear that you had a positive experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again in the future!

- Monterey
5

Very happy with the customer service and the result of my repair and service! Beatrice, the customer service person is so well informed and a delight !

Thank you for your wonderful review, Deborah! We are thrilled to hear about your positive experience with us. It's great to know that our customer service representative, Beatrice, provided you with top-notch service. We strive to ensure that our customers leave satisfied, and we're glad to hear that we achieved that goal with you. We look forward to serving you again in the future!

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.