Testimonials - Page 70 - Pacific Motor Service Monterey

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Lamar Woodruff

9/28/2021

My favorite auto shop in Monterey county, I been going for the past 3 years and will continue to go there. Excellent communication with Rory and the new girl Beatrice at the front desk. They’ll let you know what’s wrong with your car and give you the best solution…

Thank you for your stellar review Lamar! Rory and Beatrice are the best! We feel like we can be the best in the world at getting information and communicating technical details to the client. Thank you for being such a strong advocate for our culture! We specialize in Volkswagen and other European brands, so let us know if you need anything else.

- Monterey

Jason McCoy

9/27/2021

Vehicle broke down in Greenfield at work. I'm from Pacific Grove. Do not know any shops in Greenfield. AAA said that Pacific Motors is a AAA trusted shop. I took my vehicle to Pacific Motors. Kyle at Pacific Motors has been great. Very communicative. He explained everyThing clearly and I definetely recommend Pacific Motors to anyone. I had to have a full transmission replacement. I also contacted three others shops and Pacific Motors prices were comparable.

Hello Jason, Thank you for leaving us such a positive review! We take pride in the level of communication we provide our clients. It is the only way we have found that allows us to create trust in otherwise difficult to understand processes. Much of what we do is out of sight and we hope our thousands of words will paint an easy to understand picture for our clientele.

- Pacific Grove

Marnie Chambers

9/26/2021

The customer service was of a standard rarely experienced: polite, professional, efficient and competent. My experience was noteworthy beginning with my telephone call being answered on the first ring by a live person. The manager was personable and listened carefully to my concerns and addressed them immediately. The service was completed on time and with thorough competence by the technician. We will use them again, without a doubt! Thank you for reading my review.

Thank you for trusting us with your lovely Lexus Marnie! And thank you for taking the time to leave us a stellar review! Polite, professional , efficient, and competent are strong words that I am glad to hear we represent well. We'll see you next time you need us!

- Monterey

Tom Jones

9/25/2021

Got it in got it done got it back as promised.

Hello Mr. Jones, The work done on your Lincoln was a little different that most repairs. Installing an entire rear end assembly is not common, but we were able to get it done! Thank you for choosing Pacific Motor Service

- Pacific Grove

Bob & Merry Hogue

9/24/2021

Excellent service as usual. Thank you Kevin!

Thank you for taking the time to leave a review Bob and Merry. We appreciate you trusting us with the care of your lovely Toyota Prius!

- Pacific Grove

Kevin Emlet

9/24/2021

Excellent customer service. The work requested was completed to my satisfaction in a timely manner for a reasonable price. Thanks!

Hello Kevin, Thank you for leaving a nice review. Your vintage Camry is in great shape. After the oil service, cabin filter and battery, you should be good to go for a while.

- Monterey

J B L

9/24/2021

Best service ever!

Hello Jeff, Thank you for trusting us with the care of your Mini! We really enjoy working with you. Now that you have new brakes, you're ready to drive fast and take chances!! Have a great day.

- Pacific Grove

Guy Francis

9/22/2021

Great service, great people. I’ve been a customer for a long time and always very satisfied!

Thank you for taking the time to write us a kind review Guy! We appreciate you choosing Pacific motor Service to service you Lexus. We'll see you next time.

- Pacific Grove

Susan Southard

9/21/2021

Hi Susan, Thank you for leaving a five star rating! It really helps.

- Pacific Grove

Jack Riso

9/20/2021

Excellent customer service, friendly, courteous staff. Knowledgeable and respectful technicians.

Hello Jack! Than you for taking the time to leave us a nice review. We always look forward to seeing you and enjoy helping you keep your Mitsubishi happy and healthy!

- Monterey

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