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Monterey and Pacific Grove Auto Repair

4102 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

I took my 2012 Honda Civic NGV in to have the brakes replaced & Transmission fluid changed. As usual they made the repairs in a timely manner. I am very happy with their service.

Thank you for taking the time to leave a review Marty! We enjoy your company when you bring your lovely Honda in and appreciate you trusting Pacific Motor Service for all your car care needs.

- Pacific Grove
5

First time here. Also first private auto repair shop used. I have always used dealerships. I was a little wary but found my experience with Beatrice and Rory very comfortable and professional. I feel my Infiniti was in good hands. So happy I made this choice. They even replaced my key battery as the charge was low! Thank you Beatrice and Rory! I will be back in the spring after my trip to England!

Thank you for your awesome review Elizabeth! We do our best to make our clients feel safe and cared for. It is nerve wracking to visit a shop for the first time. I'm glad Beatrice and Rory did a good job making you feel comfortable trusting us with the service on your Infinity; they are fantastic!! Have fun in England.

- Monterey
5

Friendly staff and fast service

Hi Idalia. Thank you for leaving a nice review and for trusting us with your Toyota Corolla. maintaining the systems (especially the transmission) will help to ensure a long, reliable life for your vehicle.

- Monterey
5

Thank you for your 5 Star rating Mr. Stickler. I am glad we could take care of two birds with one stone and install a new radiator as well as a new timing belt while we were there. Your Sequoia should be safe and reliable for many more years!!

- Monterey
5

Thank you for your 5 Star rating Kirk! I am glad our staff was able to meet your needs. Please let us know if there is anything else we can do to help.

- Monterey
5

You did an excellent job, and Rory went above and beyond in customer service in helping me get things done and coordinated. His advice was great and empathetic as well as professional for my automobile. Thank you!

Hi Virginia, Thank you for leaving us (and Rory) such a fabulous review! Rory certainly does and awesome job. His expertise and authentic communication style is a benefit to all of us. Thanks again for trusting us with your Audi.

- Monterey
5

Very professional, courteous and patient team. They got my Fiat running after a year of me trying desperately to diagnose and repair it myself just to save a buck. After all my trying I gave up and decided to let a professional handle it. I was referred to Pacific Motor Service by another local garage as well as several of my coworkers at Trader Joe's in Pacific Grove. I am very happy with their expertise in diagnosing and fixing the issue. They even performed a follow up just to check on another potential problem, free of charge. Happy to have found them! Very fairly priced. Not cheap. Well worth bringing your car here.

Hello Steve, Thank you for your great review! We do our very best to exceed our clients' expectations and have a highly trained staff who can overcome nearly any obstacle. Let us know if there is anything else your Fiat needs.

- Pacific Grove
5

Excellent service. I was able to get an appointment during the same week I called. The appointment time was perfect.

Hello Chris, We certainly strive to be perfect! Much like your lovely Toyota Corolla is perfect. We'll see you next time!

- Pacific Grove
4

Everything is working good. Went to Salinas with Gina and air conditionare worked which I did not expect. Thanks for the good work. Also the mileage was wrong -- it will need servicing at 118953 not 123953 for 5000 mile oil change.

Thank you for taking the time to leave us a nice review. We''ll make the adjustment to the mileage in our computer. I glad your Mazda is staying reliable and the AC is working properly. The leak repairs and tires should keep you going for quite a while. Let us know if we can do anything else for you.

- Monterey
5

Work performed was timely and thorough. Staff were friendly and professional. Price was good. Overall a very positive experience.

Good morning Mr. Schulz, I am glad to here Kyle and Kevin were able to meet your expectations! We work very hard to make sure the value of the experience meets or exceeds the cost of the service!! Your Honda Accord is in great shape and if you continue to maintain it, it will be safe and reliable for years to come. The oil service and alignment will keep her happy for now.

- Pacific Grove
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.